Tuyển Nhân Viên Lễ Tân

- Always arrive 15 minutes before the start of your shift. Prepare to Attend promptly each appointment and performs service within the appropriate time and allotted for the service.
- Go around the Spa and treatment rooms to ensure the cleanness and perfect set up before opening the door to the SPA.
- Make sure the cash box is complete and counted, the computers are on, the music and lights are at the right level and the uniform is clean and crease-free, that you are displaying your identity badge properly and are smiling.
- Follow the cash box procedure correctly and check the sales product selection and the transactions of charging services to rooms, credit cards, cash and gift vouchers, Melia rewards pay points.
- Keep the reception area clean and tidy, follow safe working habits and all safety procedures. Also help to keep the SPA completely clean.
- Ensure that appointments are distributed fairly.
- Prepare the necessary questionnaires checking the treatments scheduled for the day.
- Spread the information of available bookings to the rest of the departments to seek for support in upselling services.
- Be visible and accessible to the guest and follows through.
- Recognize our customers and use their name.
- Maintains equipment clean and in good working condition.
- Keeps clean and stocked room tidy.
- Acknowledges and responds to relevant customer’s quires, needs and expectation.
- To be Sales focus: Suggests and promotes retail products or additional services.
- Upholds hygiene standards and follow health and safety regulations.
- Possesses the ability to work without direct supervision.
- Regularly attends and participates in and support training and staff meeting for the Spa.
- Be flexible with your schedule supporting the needs of SPA and use proper amounts of products to assist with cost controls. Flexibility in undertaking other duties as delegated by the Spa.
- Upholds the standard of sanitation and sterilization as diverted by law and the Spa policies and procedure.
- Ensure you are well informed and keep up-to-date about hotel’s services and activities.
- To learn the most common SPA treatments, experience, difference between others.
- Listen carefully to our customers’ requirements.
- Maintain eye contact and smile.
- Ensure that the services booked in the system and the paper copy for the next day match. If there is an error, solve any discrepancies.
- Make sure that all the appointments for the following day are booked and distributed correctly.
- Close and balance the till with the daily report.
- Produce and share all necessary reports.
- Count the money in the till and make sure it tallies with the report on the closing balance.