Sales Support (B2B - English Required)

SCOPE OF WORK

Type of product/ service: SSL certificate

1. Sales (50%)

• Support manager to identify and prospect potential B2B clients
• Answer customer inquiries, schedule meetings, sales appointments, and events.
• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.
• Manage customer accounts, follow-up order status, provide troubleshooting assistance for orders, account statuses, and other problems.
• Perform data entry tasks for sales figures, metrics, and other relevant information and maintain an organized and accessible filing system.
• Support to manage sales tracking tools, compile reports, maintain an organized and accessible file system for administrative and sales professionals
• Record sales trends and liaising with account managers to develop sales strategies.

2. Customer Support (50%)

• Support customers concerns, issues, inquiries related to SSL certificates: validation, technical issues (will be trained).
• Verify documents and ensure all the applied information is accurate with the registration business; support process orders on system.
• Support processing and making purchasing order/ Balance sheet monthly.
• Ensure all tasks are done within required time frame set out by department procedure.
• Report any unusual activity to your supervisors.
• Other tasks as assigned.