Nhân Viên Thu Ngân

Implementation of the first work shift

• Check the entire cash register: POS machines, cash registers, cash deposit boxes, equipment, tools… are still in good working order.
• Check whether the number of forms and printing paper of invoices is enough to be used in the work shift, proactively supplementing in time.
• Consider the amount of change, actively change money to meet the advance for the work shift.
• Check the value-added invoices of the previous shift, report to manager when detecting errors.

Perform customer service process

• Receive inter-order from the service staff, enter information into the cashier's software.
• Make sure that the information is entered enough and accurate so that when printing invoices, customers will not make mistakes.
• Receive payment request from the service staff, print out the payment invoice, check the accuracy and send it to the service staff to check again before bringing it to the customer.
• If guests have promotion vouchers, discount coupons or VIP cards, it will be deducted from the customer's bill.
• When customers pay with cash: Receive payment directly from customers or service staff, carefully tally, check for real or fake money, sort and store in a drawer according to face value, change money redundant (if any).
• In case the customer pays by credit card, the cashier needs to check the card number, perform the correct swipe and compare the customer's signature.
• Check the information on the invoice, ensure the accuracy and deliver the invoice to the customer.
• Save in the invoice monitoring book the number of invoices issued during the shift.
• Record order information if customers order directly at the cashier's counter.
• Coordinate with the service staff to split or pair the table and observe guests to ensure that all guests who come to the restaurant must pay in full before leaving.
• Coordinate to solve arising problems such as customers canceling ordered dishes, printing wrong invoices….
• Quickly report to supervisor the problems arising with the machines and equipment in service of billing for customers for timely support.
• Making requests to change cash for customers but still have to ensure the prescribed limit.
• Willing to provide information about promotions and benefit for customers.
• Professional guidance for new cashiers when required.
• Participating fully in meetings, proactively proposing solutions to improve business performance of the restaurant.
• Participate fully in training and retraining sessions when possible.
• Perform other jobs when requested from superiors.

Report and hand over work

• Check and count the amount collected during the service shift, ensure it matches the data recorded in the cashier software and hand over to the recipient according to the restaurant's template together with the printed reports. shift, card transactions, settlement…
• Make daily reports: detailed sales balance report, actual sales balance sheet, revenue report ... according to the restaurant's regulations (For evening shift cashier).
• Rearrange papers, vouchers, invoices ... for tidy.
• Save the contents to note in the cashier's briefing book.
• Clean the work area before leaving.