Ecommerce Sales Officer (6-month Contract)

1. Call center
- Answers the phone received all of question, complain… and giving solution with simple case and collected information giving for manager to advise if complicated case.
- Updated promotion scheme.
- Confirm order (Announce customer if product OOS and recommend similar product for customer.)
- Received customer’s complain, solve solution (easy case).
2. Order management
- Order stamping .
- To inform deliver for their picking up orders.
- Delivery order issuing.
- Tracking / checking delivery payment claim.
3. Product management
- Product movement tracking status.
- Returned product proceeding.
- Control stock from DC, make sure stock always control enough for customer & discontinuous product slow moving.
- Working with MD, sales & marketing team -> planning for order from Suppliers.
- Transfer for system If out of stock from DC, contact directly with Operation team from Store to transfer from system and apply paperwork.