Hồ sơ ứng viên

Admin & Human Resources Manager
Silk Sense Hoi An River Resort (May 2017 to present) – From pre-opening
Business Performance
 Prepare, implement and compile data for monthly reporting
 Set periodical Human Resources and training budget & forecast
 Participate in management meetings to review progress towards achievement of business plan
goals and develop the annual business plan related for the department
 Join all meeting of Executive Committee Team, advise idea and make monthly Executive
Committee Report.
Human Resources Management
 Formulate and implement policies, procedures and standards pertaining to Human Resources
Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee
Communication, Industrial Relations, Training and Development, Performance Management
and Career Development in accordance with national, industry standards, laws and customs,
and ensuring that they are complied with by other departments
 Oversee the administrative activities of payroll, benefits, legal compliance and employment law
 Develop and propose plans relating to present or future manpower requirements of the Hotel to
ensure that the Hotel is correctly staffed according to the projected level of business
 Liaise with employment agencies and other sources for the recruitment of Management
employees. Interview, assess and evaluate prospective employees
 Formulate and recommend a sound wage and salary system, which facilitates the attracting and
retaining of staff
 Identify, prioritize and meet short and long term training and development needs of the Hotel
 Review the recommendations of staff promotions and career development by respective
Executive Committee/Department Heads for the General Manager’s approval
 Represent the Hotel in collective bargaining and contacts with labour organizations and
employee representations
 Prepare succession plan for the potentials for middle and senior management level with the
department/division heads and General Manager
 Oversee the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant
 Direct the Hotel’s employee events, social and recreational activities as well as employee
recognition programs
 Edit staff newsletters and other in-house staff publications
 Act as an internal consultant in providing advice and guidance in the management and
resolution of grievance and disciplinary issues
 Maintain confidentiality of sensitive matters/issues
 Ensure compliance with local health and safety regulations
Team Management
 Interview, select and recruit employees
 Identify and develop team members with potential
 Conduct performance review and manages performance issues that arise within the team
 Constantly monitor team members performance, attitude and degree of professionalism
 Develop, conduct maintain all staff training programs for team members, focusing on their
development needs, providing them with new skills to meet the changing needs of the business
 Conduct monthly departmental meetings to provide information to team members, obtain their
feedback, rectify issues and provide a regular forum for department communication
 Perform other reasonable duties assigned by the assigned by the Management
Administration
 Formulate and implement all related legal documents to open a Resort
 Keep good relationship with authorities and government, especially, Tourism Department,
Quang Nam Police.

 Assistant Human Resources Manager
Victoria Hoi An Resort, Hoi An, Quang Nam (Feb 2013 to 2017)
 Provide assistance in the management of all matters of labor, salary, employment, registration
and all the related personnel policy, regulation of the hotels with Human Resources manager.
 Cooperate with the Human Resources Manager to maintain good relations with the local
authorities.
 Effectuate all Insurance policy( social insurance , accident insurance ...) for all staffs of the
hotel
 Make the monthly amending report of changing status, adjust salary of all staff for QN Social
Insurance
 Coordinate with other departments to organize training for staffs & make training report.
 Make all related reports to authorities.
 Control & make weekly canteen portion report to Canteen supplier & Accounting dept
 Collect all the monthly attendant of all dept & prepare monthly workday of all staff of the hotel
for HR manager to work payment.
 Collect questionnaires, comment of all staff & report to HR manager and reply to all related
comments of staff.
 File all the documents received & CV of all staff in the hotel
 Keep, maintain and control all material and equipment in HR office.
 Receive the phone calls and take messages if necessary
 Acting as Human Resources Manager (during HRM’s sickness & maternity)
Victoria Hoi An Resort, Hoi An, Quang Nam (November 2013 to July 2014)
 Make monthly annual leaving & compensation leaving report for General Manager
 Make payroll for staffs
 Join daily management meeting
 Organize training program
 Control the workday of the staff, work payments and social insurance
 Compile labor regulation and agreements, standards of discipline and ensure that all staff of the
hotel effectively implements them
 Control the workday of the staff, work payments and social insurance
 Establish procedures for labor contracts, retirement, and resignation.
 Recruited staff - Coordinate interview with candidate and all head of department
 Establish good relationship with the local and governmental organizations
 Coordinate the registration of labor contracts for local staff
 Maintain staff personnel files
 Handle periodical report on the daily operation
 Handle all disciplinary matters and inform the General Manager
 Compile the evaluation of the staff made by the head of department and transfer the information
to the Accounting department
 Customer Service Officer
Victoria Hoi An Resort, Hoi An, Quang Nam (April 2012~ Feb, 2013)
 Excellent on using Fidelio and Opera systems.
 Communicating with hotel guests to handle guest’s inquiries, ensure the highest quality of
services in a more personalized way to guests.
 Selling excursion and hotel services effectively.
 Organizing tours around Vietnam for guests
 Handling guest’s requests.
 Overcoming customer’s complaints.
 Handling the packages and special events
 Showing rooms to guests.
 Handling Lost & Found.
 Booking and changing flight tickets as well as train and bus tickets for guests.
 Doing the check in and check out if receptionists need helps.

 Administration Supervisor (June 2011 ~ April 2012) (was promoted after 6 months of
working)
Doosan Heavy Industries Vietnam, Dung Quat Economic Zone, Quang Ngai Province
 In charge of food for workers:
- Meeting with supplier weekly about menu for next week, find the good food for
canteen
- Transfer idea of workers to supplier about the food.
- Make the daily food portion and send to supplier to prepare foods.
- Check the menu and give idea to supplier.
- Make the daily report to ADM General Manager about food portion
- Make payment for food portion monthly
 Acting as General Secretary of ADM department:
- Making working schedule for Administration General Manager.
- Booking the air ticket, booking hotel reservation for General Manager.
- Arrange and organize meetings, events, parties, personal leave trip for General
Manager.
- Making the Payment Request for the trips of General Manager.
- Organizing some events for Administration Department.
- Making balance Annually for all staffs in ADM Departments
- Similar to office working environment.