Ngành nghề
Nơi làm việc
Vũ Thị Nga
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2014 đến 2020: Kiểm sát viên tại Fortuna Hotel
• Manage the performance of the Executive Lounge in the hotel.
• Handle enquires and complaints promply and effeciently.
• Coach and supervise junior staffs.
• Review all daily tasks to ensure smooth operation.
• Be in charge of making and tracking Executive Lounge Profit & Lost report .
• Take responsibility at DM/Executive Manager’s absence.
• Serve my role and team in an environmentally-conscience manner.
• Handle enquires and complaints promply and effeciently.
• Coach and supervise junior staffs.
• Review all daily tasks to ensure smooth operation.
• Be in charge of making and tracking Executive Lounge Profit & Lost report .
• Take responsibility at DM/Executive Manager’s absence.
• Serve my role and team in an environmentally-conscience manner.
Từ 2013 đến 2013: Khác tại D&N Singapore PTE LTD
• Collect restaurant reservation register from telephone and mail from F&B Office
• Receive and post table reservations in the register ensuring
equity of load.
• Receive guest and lead them to reserved tables.
• Handout Menus to guests and take orders from guests if required.
• Enquire whether food and service are up to guests’ satisfaction. Handle any complaints.
• Record guests’ name in daily cover register. Maintain guests’ history
• Receive and post table reservations in the register ensuring
equity of load.
• Receive guest and lead them to reserved tables.
• Handout Menus to guests and take orders from guests if required.
• Enquire whether food and service are up to guests’ satisfaction. Handle any complaints.
• Record guests’ name in daily cover register. Maintain guests’ history
Kỹ năng
• Software skills: Good Micros Opera, MS Office, Internet application.
• Soft skills: Teamwork, communication, presentation, negotiation, supervisory and leader skill
• Languages: Vietnamese (Native/ Fluent) , English (Intermediate)
• Soft skills: Teamwork, communication, presentation, negotiation, supervisory and leader skill
• Languages: Vietnamese (Native/ Fluent) , English (Intermediate)
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
Seeking position which i can apply my experience and leadership skills to gain mutual growth and success