Ngành nghề
Nơi làm việc
Man Thị Huỳnh Lượng
Thông tin nghề nghiệp
4
Đại học
Độc thân
Nhân viên/ Có kinh nghiệm
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Từ 2019 đến 2023: Trưởng nhóm / ban tại VNG CORPORATION - ZALOPAY
- Communicate with customers through various channels like email, chat or call
- Resolves product or service problems by clarifying the customer’s complaint and transferring to the right team for solving the problems
- Ensure customer satisfaction and provide professional customer support
- Support technical team to explain complicated issues to customers
- Receive fraud issue, advise and lock accounts customer to prevent risk and security. In addition, receive fraudulent account information from risk management and lock the account, send email to confirm the problem information
- Advertise promotions to customers, guide customers to participate and solve reward issue
- Cooperate with cinema partners by chat, email or phone to handle customer payments
- Arrange in the form of statistics about KYC and report to the manager
- Support to change information and refresh customer accounts
- Lead the team to actively interact with customers, assist in handling difficult issues within team. Besides, I will divide the tasks and work when have a big problem about the app or payment
- Draft the scrpit to reply customer through mail or chat, in app
- Coach new employees in team and help them to approach their customer faster, create an inclusive environment for everyone
- Working knowledge of payment, saving account, credit account, billing, banking, telco, compensation issue ...etc
- Excellent communication skills with the patience and ability to solve the issue
Personal achievements:
In 2021:
- Excellent employee of the Year
- Top 1 staff to support enthusiastically and handle the most problems
In 2022:
- Excellent employee of the Year
- Resolves product or service problems by clarifying the customer’s complaint and transferring to the right team for solving the problems
- Ensure customer satisfaction and provide professional customer support
- Support technical team to explain complicated issues to customers
- Receive fraud issue, advise and lock accounts customer to prevent risk and security. In addition, receive fraudulent account information from risk management and lock the account, send email to confirm the problem information
- Advertise promotions to customers, guide customers to participate and solve reward issue
- Cooperate with cinema partners by chat, email or phone to handle customer payments
- Arrange in the form of statistics about KYC and report to the manager
- Support to change information and refresh customer accounts
- Lead the team to actively interact with customers, assist in handling difficult issues within team. Besides, I will divide the tasks and work when have a big problem about the app or payment
- Draft the scrpit to reply customer through mail or chat, in app
- Coach new employees in team and help them to approach their customer faster, create an inclusive environment for everyone
- Working knowledge of payment, saving account, credit account, billing, banking, telco, compensation issue ...etc
- Excellent communication skills with the patience and ability to solve the issue
Personal achievements:
In 2021:
- Excellent employee of the Year
- Top 1 staff to support enthusiastically and handle the most problems
In 2022:
- Excellent employee of the Year
Từ 2019 đến 2019: Mới tốt nghiệp/Thực tập tại PHAM ANH LAW COMPANY
- Draft and revise contracts, agreements, forms, and relevant legal documents according to instructions from lawyers
- Assist legal counsels to organize all legal documents, document filing, gather necessary documents and information to begin building a case
- Legal researching about enterprise, civil law, commercial, etc. as prescribed in law
- Discuss issues in the research file with the instructor
- Support daily admin works of the Legal department
- Other duties as assigned
- Assist legal counsels to organize all legal documents, document filing, gather necessary documents and information to begin building a case
- Legal researching about enterprise, civil law, commercial, etc. as prescribed in law
- Discuss issues in the research file with the instructor
- Support daily admin works of the Legal department
- Other duties as assigned
Kỹ năng
- Kỹ năng thích ứng với môi trường công việc tốt, tiếp thu công việc linh hoạt, năng động
- Kỹ năng giao tiếp, thuyết phục khách hàng
- Khả năng nắm bắt công việc, làm việc theo nhóm, nghiên cứu tài liệu...
- MS Office
- Kỹ năng sắp xếp thời gian
- Kỹ năng giao tiếp, thuyết phục khách hàng
- Khả năng nắm bắt công việc, làm việc theo nhóm, nghiên cứu tài liệu...
- MS Office
- Kỹ năng sắp xếp thời gian
Ngoại ngữ
- Tiếng Anh (Trung cấp)
- Tiếng Hoa (Sơ cấp)
- Tiếng Hoa (Sơ cấp)
Học vấn bằng cấp
- Cử nhân từ 2015 - 2019 tại Trường Đại học Luật Thành phố Hồ Chí Minh (ngành học: Luật Quốc tế)
- Khoá Đào Tạo Luật Sư từ 2023 tại Học viện tư pháp
Mục tiêu nghề nghiệp
I'm looking the position relate to law and legal. My career goal is to become a qualified and experienced legal consultant or lawyer who can work in a multilingual environment. Besides I desire to learn more and research about the case files, legal advice, other works... to develope myself in lawyer.
And now I've been studied at Judicial Academy Ho Chi Minh. I can work carefully, honestly, has the skills to work independently as well as in a team, has a sense of responsibility and under pressure at work.
And now I've been studied at Judicial Academy Ho Chi Minh. I can work carefully, honestly, has the skills to work independently as well as in a team, has a sense of responsibility and under pressure at work.