Ngành nghề
Nơi làm việc
Nguyễn Thuỳ Linh
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2018 đến 2020: Giám đốc/ Quản lý cấp cao tại I Can Read Hanoi
Aug 2018 – Nov 2020
Quality of Customer Experience in line with strategic of organization, which will include Brand Behaviors, through feedback and complaints systems => Retention Rate always get 95 - 98%
The Centre is run in line with performance of the organization.
Manage the overall spending of the Centre.
Reports containing full analysis and actions planned/ taken are submitted according to timelines set by COO
Plan personnel, interview and train new employee.
Control Lost & Profit of center
Quality of Customer Experience in line with strategic of organization, which will include Brand Behaviors, through feedback and complaints systems => Retention Rate always get 95 - 98%
The Centre is run in line with performance of the organization.
Manage the overall spending of the Centre.
Reports containing full analysis and actions planned/ taken are submitted according to timelines set by COO
Plan personnel, interview and train new employee.
Control Lost & Profit of center
Từ 2018 đến 2018: Quản lý tại Apollo English
The Centre is run in line with performance of the organization.
Work with the EFL budget holder (LXM) to direct spending to ensure the highest efficiency and quality and to support the activities of the Centre
Ensure to achieving Centre’s target, Teacher Efficiency, Student satisfaction,Room Scheduling Efficiency
Reports containing full analysis and actions planned/ taken are submitted according to timelines set by line manager
Control Lost & Profit of center.
Work with the EFL budget holder (LXM) to direct spending to ensure the highest efficiency and quality and to support the activities of the Centre
Ensure to achieving Centre’s target, Teacher Efficiency, Student satisfaction,Room Scheduling Efficiency
Reports containing full analysis and actions planned/ taken are submitted according to timelines set by line manager
Control Lost & Profit of center.
Từ 2014 đến 2018: Trưởng nhóm / ban tại Language Link Vietnam
June 2016 – Feb 2018 Customer Service Team Leader
June 2015 – May 2016 Senior Customer Service Officer
May 2014 – May 2015 Customer Service Officer
Co-ordinate all customer service activities from start to the end of all classes
Coach team members as required. Supervise the team and co-ordinate within the team and other teams
Maintain high quality of customer service towards students
Allocate set targets to team members
Test site coordinator: in charge of TOEIC, TOEFL test with IIG Vietnam
June 2015 – May 2016 Senior Customer Service Officer
May 2014 – May 2015 Customer Service Officer
Co-ordinate all customer service activities from start to the end of all classes
Coach team members as required. Supervise the team and co-ordinate within the team and other teams
Maintain high quality of customer service towards students
Allocate set targets to team members
Test site coordinator: in charge of TOEIC, TOEFL test with IIG Vietnam
Từ 2012 đến 2013: Nhân viên/ Có kinh nghiệm tại Kenzo Boutique
September 2012 – December 2013
Advising on forthcoming product developments and discussing special promotions
Checking quantities of goods on display and in stock
Taking care of old customer, develop new customer.
Ensures the store is merchandised commercially and visually to company standards.
Advising on forthcoming product developments and discussing special promotions
Checking quantities of goods on display and in stock
Taking care of old customer, develop new customer.
Ensures the store is merchandised commercially and visually to company standards.
Từ 2011 đến 2012: Nhân viên/ Có kinh nghiệm tại Maple Bear Canadian Kindergarten
Academic Officer | Maple Bear Canadian Kindergarten
November 2011 – August 2012
Provide best consultation for clients, face to face, email or phone call (for parent)
Update the Q&A about the program
Bus working and Food checking. Assign work schedule for teachers (Vietnamese teacher)
Manage of student records. Manage equipment, office supplied for each class and office department and other office fees
November 2011 – August 2012
Provide best consultation for clients, face to face, email or phone call (for parent)
Update the Q&A about the program
Bus working and Food checking. Assign work schedule for teachers (Vietnamese teacher)
Manage of student records. Manage equipment, office supplied for each class and office department and other office fees
Kỹ năng
Chưa cập nhật
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Quản lý Khách sạn tại Viện Đại học Mở Hà Nội
Mục tiêu nghề nghiệp
◦ COACH
◦ COMMUNICATION SKILLS
◦ ENGLISH
◦ COMMUNICATION SKILLS
◦ ENGLISH