Hồ sơ ứng viên

Handle 3 flagship stores in Vietnam: Pull & Bear, Massimo Dutti and Stradivarius.
1. Training
 Identify training needs and work with Training Manager to propose and conduct training plans for the divisions.
 Responsible for specific training for each divisions based on the standards.
 Follow up training plan for senior and junior levels.
2. Strategic
 Liaise with Corporate HR to define HR strategic plans and initiatives
 Collaborate to develop and improve of HR process, policies and procedures within the divisions.
3. Employee relations
 Be responsible as a key HR contact point for divisions and responsible for resolving all HR related issues in accordance to HR policies.
 Ensure compliance of HR policies, procedures and process and responsible for resolving compliance/ employee relations issues within divisions.
4. Compensations & Benefits
 Assist in monthly payroll processing, performance appraisals, annual performance and salary review.
 Responsible for job analysis and evaluation, salary administration, analyze compensation surveys and obtain all necessary information to prepare compensation proposal
5. Recruitment
 Manage recruitment activities and headcount planning for the divisions
 Directly recruit positions from executive to management level
 Recommend and implement HR related policies and procedures in consistent with organizational and business strategies within the divisions.
 Responsible for specific training for each divisions based on the standards.
6. Analytics
 Responsible for submitting monthly reports as and when required by Corporate
 Produce HR analytical report when requested.

Position:
 November 2016 – July 2018: Restaurant Manager – McDonald’s Dakao
 November 2015 – October 2016: Department Manager
 November 2014 - October 2015: Shift Manager
 April 2014 – November 2014: Manager Trainee
 Sep 2013 – March 2014: Crew Trainer
RESTAURANT GENERAL MANAGER
1. Employee Management – Training and Development
 Analyze and review training needs in restaurant, review performance and measure training effectiveness in restaurant.
 Create a "Succession Plan" for management team to attend training sessions and develop their career path.
 Identify potential candidate for promotion.
 Train, coach and give feedback to not only management team but also crew members.
 Ensure all employees are qualified to do the task they were assigned.
 Conduct Orientation training for new employees, ensure healthy and safety working environment.
 Conduct manager meetings and briefings with crews monthly.
 Support Training Consultants as a coach, trainer for Manager Trainee (internal and external).
 Build teamwork and staff morale in the department: train/coach/motivate staffs to provide a high QSC&V to customers.
 Collaborate with other departments, training to improve knowledge for all levels of management.
2. Operation and Cost Management:
 Manage crews and managers maintain Quality, Service and Cleanliness (QSC) as McDonald's global standard. Ensure food quality and 100% customer satisfaction.
 Ensure all procedures are followed up by managers and crews.
 Complete office paperwork and administration on time with accuracy.
 Control Profit & Loss by managing inventory, maximizing labor, managing and planning maintenance, cash policy, safety and security procedures.
 Analyze results and give appropriate actions to increase profitability.
 Control the expenses of the restaurant as low as possible and still maintain QSC and deliver the best value to customer.
 Ensure in-store marketing align with others stores, execute on time and correct with merchandise.
 Ensure working environment is safe.
3. Customer:
 Is Customer Obsessed - always think like customers.
 Seek and listen feedback from customers, on floor during peak hours to support customers and team.
 Handle customers’ complains according to company's guideline.
 Be a role model for management and crews - interact and build good relationships with customers.
Achievement:
 Develop EMT, 2 RM for market and DMs.
 In 2017, QI 2018 - KPI attainment: Restaurant Performance Bonus including Sales Targets, Profit After Controllable, People Turnover, Labor cost and Food Paper Controllable cost.
 Compare with 1st Quarter in 2016: Transactions increase 9.38%; Sales increase 2.83%; McCafe and Drive Thru contribution over the KPI.
 Got promoted to Restaurant Manager after 3 years starting as a crew member training 4 months in Philippines.