Hồ sơ ứng viên

- Position : Customer Service Manager
- Build up and run customer care/employee programs.
- Communicating with related parties on the transport, receipt
and delivery of goods between customers, dealers, distributors
from domestic to foreign.
- Training/ coordinating for dealers, business partner and all
employee/management at Service Centers follow the
Company’s policy. Monitor the effectiveness of existing
employee relations practices and procedures to evaluate
and/or recommend changes which enhance the effectiveness
and efficiency of operations/services
- Manage all employee relations activities, employee
counseling and coaching, complaint/grievance investigations,
harassment charges, reviewing and recommending
corrective/disciplinary action reduction activity and
unemployment hearings.
- Develop and document procedures to enhance and
streamline processes and ensure compliance with related
regulatory requirements
- Be responsible for driving complaint handling process and
actively participate in product/human relationship complaint
process to understand escalations and drive improvement
within the organization for matters related.
- Approval and submit all request about products quantity
after that make summary by monthly and get approval from
CGM/CFO

- Position : Customer Satisfaction Dept Leader
- Survey improve customer satisfaction
- Diagnose and analyze the feedback from the employee
engagement survey and other sources to devise initiatives to
improve overall engagement score
- Analysis of product data, production line data
- Training the staff about process, product.

- Computer instruction for students
- Develop strategies on approaching, cooperating with Trade
Union to align with business strategy
- Lead and facilitate all related discussions and negotiations with
the Trade Union.