Ngành nghề
Nơi làm việc
Doãn Quỳnh Lan
Thông tin nghề nghiệp
15
Đại học
Quản lý
Hà Nội
Kinh nghiệm làm việc
Từ 2019 đến 2020: Chuyên viên tại TECHCOMBANK
Position: Training and Capability Management Specialist
Consult and built training roadmap for Retail banking frontline staffs
Prepare and develop lesson strategy and curriculum in accordance with current training methodologies, theories, and practices.
Review course critiques using relevant methodologies to ascertain the effectiveness of course content and quality of instruction.
Oversee instruction content and ensure training is incorporated in the organizations overall learning objectives.
Manage all training activities to achive business target
Develop internal trainers of Retail banking Distribution
Consult and built training roadmap for Retail banking frontline staffs
Prepare and develop lesson strategy and curriculum in accordance with current training methodologies, theories, and practices.
Review course critiques using relevant methodologies to ascertain the effectiveness of course content and quality of instruction.
Oversee instruction content and ensure training is incorporated in the organizations overall learning objectives.
Manage all training activities to achive business target
Develop internal trainers of Retail banking Distribution
Từ 2016 đến 2019: Trưởng phòng/ Quản lý cấp trung tại M-TALENT TRAINING CENTER
Position: Training manager (Report to CEO of M-Talent)
Consult and implement organizational culture program for leaders of TNG Group
Participate in the MSB's transformation project as a training consultant for the middle management training programs
Coordinate and cooperate with all divisions, business units of the MSB and TNG Group to define training needs, training solutions and budget 2
Design and develop training programs of company orientation, customer services, sales skills, self-effectiveness and management skills
Manage all training activities to follow training master plan and to achive training target
Recruit, manage, develop and support 5 consultants of training center and about 100 internal trainers of MSB
Directly conduct training courses on company orientation, customer services, sales skills, train the trainer and self-effectiveness skills
Develop and manage training management system (training regulation and policy, training database and reporting management)
Consult and implement organizational culture program for leaders of TNG Group
Participate in the MSB's transformation project as a training consultant for the middle management training programs
Coordinate and cooperate with all divisions, business units of the MSB and TNG Group to define training needs, training solutions and budget 2
Design and develop training programs of company orientation, customer services, sales skills, self-effectiveness and management skills
Manage all training activities to follow training master plan and to achive training target
Recruit, manage, develop and support 5 consultants of training center and about 100 internal trainers of MSB
Directly conduct training courses on company orientation, customer services, sales skills, train the trainer and self-effectiveness skills
Develop and manage training management system (training regulation and policy, training database and reporting management)
Từ 2012 đến 2016: Trưởng phòng/ Quản lý cấp trung tại South East Asia Bank (SeABank)
Training Center Position: Head of training department (Report to Training center Director)
Design and develop training programs of legal & compliance, products knowledge, sales, services, and self-effectiveness, management skills
Coordinate and cooperate with all departments, business units of the Bank to define training needs, training solutions and to develop training courses
Manage all training activities of the unit
Recruit, manage, develop and support 20 internal trainers of the unit to meet all training needs of the Bank
Directly conduct training courses on sales, service, self-effectiveness skills
Design and develop training programs of legal & compliance, products knowledge, sales, services, and self-effectiveness, management skills
Coordinate and cooperate with all departments, business units of the Bank to define training needs, training solutions and to develop training courses
Manage all training activities of the unit
Recruit, manage, develop and support 20 internal trainers of the unit to meet all training needs of the Bank
Directly conduct training courses on sales, service, self-effectiveness skills
Từ 2011 đến 2011: Trưởng phòng/ Quản lý cấp trung tại UDIC Investment & Real Estate Management (UDICLAND)
Human Resource & Administration Department
Position: Head of Department (Report to CEO)
Advise the Board of Directors the organizational structure and to build the personnel management system of the company
Develop and implement the human resource plan and budget
Complete the project to build a remuneration and rewards system; performance appraisal system
Manage department in all aspects: day-by-day operations, recruitment, training and development, performance appraisal, employee relation, administration works
Coordinate with other departments, divisions to achieve company goals
Design and delivery training programs/courses (induction, customer service, company regulation, performance appraisal process, new policies …)
Position: Head of Department (Report to CEO)
Advise the Board of Directors the organizational structure and to build the personnel management system of the company
Develop and implement the human resource plan and budget
Complete the project to build a remuneration and rewards system; performance appraisal system
Manage department in all aspects: day-by-day operations, recruitment, training and development, performance appraisal, employee relation, administration works
Coordinate with other departments, divisions to achieve company goals
Design and delivery training programs/courses (induction, customer service, company regulation, performance appraisal process, new policies …)
Từ 2010 đến 2011: Khác tại Vietnam International Bank (VIB)
Training Department
Position: Senior Officer (Report to Training department Director)
Develop training master plan across divisions and set budget for training activities of VIB
Work with training organizations and suppliers to design and develop training programs
Support on training delivery, training curriculum and faculty, selection of participants
Develop feedback mechanism and improvement process
Position: Senior Officer (Report to Training department Director)
Develop training master plan across divisions and set budget for training activities of VIB
Work with training organizations and suppliers to design and develop training programs
Support on training delivery, training curriculum and faculty, selection of participants
Develop feedback mechanism and improvement process
Từ 2008 đến 2010: Trưởng phòng/ Quản lý cấp trung tại Prudential Vietnam Assurance plc
Regional Office Management Department
Position: Executive – External & Press Relation
3
Establish good relationship with Local Government authorities and Media Leaders & Reporters in assigned regions
Work with news and information media to ensure appropriate coverage of the Prudential’s activities and products.
Combine with local media and other government organizations to organize social and charitable activities, workshops, press conferences to enhance Prudential’s image
Plan in line with Prudential score card in order to prevent negative articles and minimize the negative effect on Prudential’s operation
Work with Marketing Department in implementing Adverting campaigns, promote Prudential products
Work with other departments (General Agency Development and Operation) in auditing General Agency Offices in Northern provinces to make sure these offices are following Prudential standard
Manage corporate identity and image
Lobby for Agency Development department to extend sale areas
Position: Executive – External & Press Relation
3
Establish good relationship with Local Government authorities and Media Leaders & Reporters in assigned regions
Work with news and information media to ensure appropriate coverage of the Prudential’s activities and products.
Combine with local media and other government organizations to organize social and charitable activities, workshops, press conferences to enhance Prudential’s image
Plan in line with Prudential score card in order to prevent negative articles and minimize the negative effect on Prudential’s operation
Work with Marketing Department in implementing Adverting campaigns, promote Prudential products
Work with other departments (General Agency Development and Operation) in auditing General Agency Offices in Northern provinces to make sure these offices are following Prudential standard
Manage corporate identity and image
Lobby for Agency Development department to extend sale areas
Từ 2001 đến 2008: Khác tại Prudential Vietnam Assurance plc
Agency Development Department (Report to Agency development Director)
Position: Administration Senior Assistant – Team leader
Complete all administration tasks to support the Agency Development Director in his daily management works
Support the director and managers in their implementation of sale strategy
Make action plan for Admin Team according to master plan of the department
Coordinate and supervise four admin staffs to make sure admin works being completed
with high quality to support sales
Organize events, regional business forums, meetings for the sale activities of the
Corporation in North of Vietnam
Prepare sales reports for 8 Sale Teams (with 30 regions) in North of Vietnam
Take minutes in Management meetings, prepare announcements and memos
Support the budget management
Agency Training Department
Position: Administration – Assistant (Report to Agency training Director)
Support the manager in planning training schedule for training activities of the offices
and branches in the North region of Company
Participate in setting up admin system and procedure for the department
Allocate training duties for trainers in compliance with the training schedule
Prepare and ensure sufficient logistics and procedures (training documents, stationery,
training rooms and equipments) for the training activities of the Company in North of
Vietnam
Record and make reports on training attendance for EXCO and Management team
Support the budget management of the department
Arrange travel accommodation and logistic for trainers
Position: Administration Senior Assistant – Team leader
Complete all administration tasks to support the Agency Development Director in his daily management works
Support the director and managers in their implementation of sale strategy
Make action plan for Admin Team according to master plan of the department
Coordinate and supervise four admin staffs to make sure admin works being completed
with high quality to support sales
Organize events, regional business forums, meetings for the sale activities of the
Corporation in North of Vietnam
Prepare sales reports for 8 Sale Teams (with 30 regions) in North of Vietnam
Take minutes in Management meetings, prepare announcements and memos
Support the budget management
Agency Training Department
Position: Administration – Assistant (Report to Agency training Director)
Support the manager in planning training schedule for training activities of the offices
and branches in the North region of Company
Participate in setting up admin system and procedure for the department
Allocate training duties for trainers in compliance with the training schedule
Prepare and ensure sufficient logistics and procedures (training documents, stationery,
training rooms and equipments) for the training activities of the Company in North of
Vietnam
Record and make reports on training attendance for EXCO and Management team
Support the budget management of the department
Arrange travel accommodation and logistic for trainers
Nhân viên/ Có kinh nghiệm tại WWF – The World Wide Fund for Nature (Hanoi)
Position: Project support officer. Working on a capacity building project to raise awareness
on women’s role in nature conservation. (Report to Project Director)
Communicate with relevant partners
Review and translate documents from English to Vietnamese and vice versa
Compile materials and documents for training courses; prepare slides for training
Arrange all logistics for project development
Assist to conduct training courses
Facilitate the recording process for training courses
Make report on project progress to project manager
Support the project cost management
on women’s role in nature conservation. (Report to Project Director)
Communicate with relevant partners
Review and translate documents from English to Vietnamese and vice versa
Compile materials and documents for training courses; prepare slides for training
Arrange all logistics for project development
Assist to conduct training courses
Facilitate the recording process for training courses
Make report on project progress to project manager
Support the project cost management
Kỹ năng
Transformative Coaching, Design Thinking Practitioner, Leadership, Leader Mindset Transformation Hunman resource management, Business Administration, PR basic, Presentation skill, Training skills, Applying Communication Skills in Conflict Resolution and Negotiation, Team building, Exceptional Customer Service.
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
Over 15 years of Training and Development, Sale and Business Support experience. Experience working on high visibility projects and programs. Managed and supervised technical and professional development courses for a major organizations. Built training roadmap and designed training curiculums for successoring and resourcing programs (Talent Pool, Management Trainee, Midlle Manager, Brach Manager Bootcamp, Professional Banker). Developed more than 200 banking internal trainers.