Ngành nghề
Nơi làm việc
Vũ Thị Tuyết Mai
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2019 đến 2020: Khác tại Ernst& Young (EY)
Quickly adapt to new working environment and coordinate ongoing projects to meet deadlines.
- Actively pay attention and enlarge knowledge on assigned and related tasks.
- Actively take online courses about data science, business analyst fundamental.
- Perform UAT (User Acceptance Testing) to capture, escalate and resolve issues.
- Analyzed circumstances to evaluate and provide solutions based on practice circumstances and stakeholder expectations.
- Actively pay attention and enlarge knowledge on assigned and related tasks.
- Actively take online courses about data science, business analyst fundamental.
- Perform UAT (User Acceptance Testing) to capture, escalate and resolve issues.
- Analyzed circumstances to evaluate and provide solutions based on practice circumstances and stakeholder expectations.
Từ 2017 đến 2018: Nhân viên/ Có kinh nghiệm tại Citibank
Control quality in business using sampling methods.
- Reviewed incidents in an independent and transparent manner.
- Reviewed customer complaints after customer experience team handled with customer.
- Conducted onsite observations at the branch on monthly basis.
- Conducted meeting to discuss findings and recommendations with managers and stakeholders.
- Prepared reports to assist management in understanding outstanding risks and control activities and the status corrective actions. Provided information for standard and ad hoc reports.
- Analyzed fault behaviours through collected data to assess trends and actively proposed appropriate solutions to high-level managers.
- Acted as a key member in making proposals and training up newcomers.
- Reviewed incidents in an independent and transparent manner.
- Reviewed customer complaints after customer experience team handled with customer.
- Conducted onsite observations at the branch on monthly basis.
- Conducted meeting to discuss findings and recommendations with managers and stakeholders.
- Prepared reports to assist management in understanding outstanding risks and control activities and the status corrective actions. Provided information for standard and ad hoc reports.
- Analyzed fault behaviours through collected data to assess trends and actively proposed appropriate solutions to high-level managers.
- Acted as a key member in making proposals and training up newcomers.
Từ 2016 đến 2017: Nhân viên/ Có kinh nghiệm tại Citibank
- Supported business in customer servicing functions.
- Authorized collecting documents from sales teams and carefully hand- over with other departments.
- Assisted in verified data integrity and accuracy. Ensured minimum returned submission of sales staffs on daily basis; reviewing in accordance with Citibank policies and procedures.
- Authorized collecting documents from sales teams and carefully hand- over with other departments.
- Assisted in verified data integrity and accuracy. Ensured minimum returned submission of sales staffs on daily basis; reviewing in accordance with Citibank policies and procedures.
Từ 2013 đến 2016: Khác tại Citibank
- Developed new sales opportunities through cold calling.
- Provided excellent services and relationship management so that the team is more productive in acquiring, broadening existing and potential clients.
- Maintained friendly and professional interactions to work with the highest standards of product and service.
- Analyzed existing customer’s database on customer relationship management system to understand customer’s behaviours and offer appropriate products.
- Provided excellent services and relationship management so that the team is more productive in acquiring, broadening existing and potential clients.
- Maintained friendly and professional interactions to work with the highest standards of product and service.
- Analyzed existing customer’s database on customer relationship management system to understand customer’s behaviours and offer appropriate products.
Từ 2011 đến 2013: Khác tại Asia Commercial Bank
Built strategies to identify and source customer opportunities.
- Negotiated and finalized deals in accordance with the bank’s policies.
- Analyzed data to propose appropriately credit limits to managers in responsibilities. Received and answered customer’s inquiries on banking products to maintain relationships and increase client base.
- Negotiated and finalized deals in accordance with the bank’s policies.
- Analyzed data to propose appropriately credit limits to managers in responsibilities. Received and answered customer’s inquiries on banking products to maintain relationships and increase client base.
Kỹ năng
Analytical skills. Applying standards to examine information and evidence, evaluating collected documents using a general understanding and logical reasoning to come up with appropriate evaluations.
- Communication skills. Have strength in understanding complex concepts and be able to digest complex information and communicate it effectively.
- Communication skills. Have strength in understanding complex concepts and be able to digest complex information and communicate it effectively.
Ngoại ngữ
- Tiếng Anh (Sơ cấp)
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
A creative problem solver. Discover alternative approaches and solutions. Have a constant quest for learning, self-growth, and development