Ngành nghề
Nơi làm việc
Phạm Ngọc Hiền Vy
Thông tin nghề nghiệp
4
Đại học
Độc thân
Trưởng phòng/ Quản lý cấp trung
Hà Nội
Kinh nghiệm làm việc
Từ 2018 đến hiện nay: Trưởng nhóm / ban tại Luxstay
Answer incoming calls and respond to customer's
emails. Management and resolve customer
complaints.
Processing forms, orders, and applications requested
by the customers.
Managed fan page "Anne Fleur Hoa Binh Villia" in
Luxstay system includes content production and
customer care.
Managing administration, communicating and
coordinating with internal departments.
Recording details of comments, inquiries, complaints,
and actions taken.
Scheduling work hours and shifts for CS team.
Providing reports and activity updates to manager.
Built customer service process and telephone/email
scrip
emails. Management and resolve customer
complaints.
Processing forms, orders, and applications requested
by the customers.
Managed fan page "Anne Fleur Hoa Binh Villia" in
Luxstay system includes content production and
customer care.
Managing administration, communicating and
coordinating with internal departments.
Recording details of comments, inquiries, complaints,
and actions taken.
Scheduling work hours and shifts for CS team.
Providing reports and activity updates to manager.
Built customer service process and telephone/email
scrip
Kỹ năng
Have knowledge of customer
service standards and
procedures
Superior organizational skills
Strong communication skills
Have the ability to handle
conflict positively and work in
a fast-paced environment
Research information
Problem solving
service standards and
procedures
Superior organizational skills
Strong communication skills
Have the ability to handle
conflict positively and work in
a fast-paced environment
Research information
Problem solving
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- Cử nhân từ 2011 - 2015 tại Viện Đại học Mở Hà Nội (ngành học: Khác)
Mục tiêu nghề nghiệp
Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt
Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt
