Hồ sơ ứng viên

From 05/2005 to 07/2006 - Assistant to General Director - Son Ha Joint-stock company
- Assist GD to make meeting plan and activities
- Support GD for human resource management
- Assist GD for factory producing schedule.

From 2006 - 2017: Planning Manager - Panasonic Sales Vietnam
Specialization: Operation, Business Planning, Customer Service, Sales support.
Position: Manager
1. Sales/service support and planningexperience (11 years):
- Manage 1xx authorized service shops in 64 provinces: open new shops, evaluate current shops to improve performance, apply new policies, KPI, repairing job…
- Planning and arrange thousands of Panasonic customers to join products repairing campaign, customer satisfaction survey, dealer survey, dealer support campaign…
- Communicate with Regional Panasonic and HQ to submit reports, plan, activities and experience sharing.
- Build up, control and manage CRM system and share-point website with 2xx users, Call center system. Cooperate with Vendors to manage and solve system error, build up new function.
- Build up and manage e-Warranty system for 2xxx dealers: working with vendor to build up e-Warranty with full managing function for product warranty, extended warranty, product information...
- Support related departments/sections in Panasonic Sales VN for other customer service tasks.
2. Sales and Marketing (3 years)
- Dealing with partners to sell e-Warranty package for Panasonic products as sale target.
- Prepare marketing campaign to enhance customer satisfaction and service of Panasonic products.
- Conduct customer/dealer survey then analyze to improve customer loyalty to Panasonic products and understand customers' demand.
- Manage incentive payment and channel development for each area and desired categories.
- Training about product and policies to related channel and dealers’ groups.
3. Finance and cost control experience (7 years):
- In charge of allocating hundreds of billions VND yearly: make business plan, budget control, allocate budget for all activities and checking those payments monthly…
- Collect, summarize and analyze all expenses data from the 1xx authorized service shop (Service network) for cost saving and effective activities.
- Manage payment from partners as collection KPI and timeline.
4. HR and operation (5 years):
- Recruiting special staff such as: HVAC, CCTV technicians, call center operators, parts warehouse keepers, planning staff…
- Regular training for new staff and arranges on-job training monthly on soft skills, operation procedure, ...
- Evaluate KPI for members and rotate up to 5 positions periodically.
- Propose HR benefit to motivate staff and culture: Cross departments party, Lunch meeting, team building...
5. Training management (3 years):
- Make plan for whole year training for all 1xx authorized service centers and 2xxx dealers.
- Prepare training materials, tools and content for training and evaluation
- Control budget for whole year training with business trip, tutor expense, venue rental, accommodation arrangement, transportation support...
- Prepare monthly report and work with other departments to arrange time and attendance with most effective result.
Promoting timeline (staff level ranking):

* In Apr 2010, promoted to be Manager with 30% salary increment
* From Apr 2009 - Mar 2010, promoted to be Assistant Manager with 100% salary increment
* From Apr 2008 - Mar 2009, promoted to be Chief, with 100% salary increment
* From Aug 2006 - Mar 2008, position: Officer.

From 3/2018 – 06/2019: COO in CMC Service (IT service Company)
Specialization: Strategy management, Business and sales support and planning
Position Level: Director
1. Strategy building up and persuade to get approval by BOD holding Corporation.
2. Manage strategy implementation for all back-office departments.
3. Cooperated and control operation of CMS factory, IT service technicians,QA, Customer service, Purchasing, Logistic and ISO implementation.
4. Lead the developers team to build up IT system for CMC P&T: CRM, HR and Operation system, SAP...
5. Manage Customer service, IT service management, Authorized service provider for big IT hardwarebrand.
6. Cooperate with sales team to process all back-office supporting job smoothly: HR planning, Marketing preparation, Convention meeting for dealers, Partners visit and survey support…

From 2019: Vinsmart International Sales Support Manager
1. Coordinate with related departments to open Vinsmart companies in ASEAN area: finding location for offices, recruit staff, legal compliance, field support allocation, export regulation and control sale target.
2. Manage back office such as: make SO, products export preparation, customer request solving, marketing activities preparing…. for overseas companies.
3. Support overseas company to manage and prepare for operation regulation, reports, management system and dealers management.
4. Manage sale target to and timeline to meet production plan.