Hồ sơ ứng viên

Operation Leader & QA Support
- Responsible for plant production and quality, fulfill customer requirements and maintaining the orderly and
productive operation of planned activities.
- Manage production and planning, update the production plan on a daily basis, ensure the target productivity level is
achieved, monitor progress and make adjustments to optimize capacity.
- Develop and manage a detailed work plan and schedule, ensure smooth operation and communicate key activities
- Prepare and set-up manpower for production line, recruit, traning and evaluation all staffs.
- Contribute to the creation and implementation of best practice manufacturing/ quality vision, strategy, policies,
processes and procedures to aid and improve operational performance
- Liaise with other Department Heads regarding throughput of stock to ensure production targets are met.
- Drive process improvements on Overall Equipment Effectiveness (OEE) by appropriate data analysis
- Work as part of the Management team to share ideas and improve operation, recommending, supporting and
implementing continuous improvement activities to optimize results and improve quality of delivery, in line with
quality standards requirements delivery
- Contribute to new business initiatives and projects and review and communicate the impact on Manufacturing
activities
Achievement:
- Contribute to the setting up of Antolin Vietnam factory from the first phase
- Build up and organize Production and Quality team with workflow, procedure and process in order to create great
productive performance and quality to meet Customer requirements
- Build up database system with tools and for managing production and quality
- Advise Operation manager for improvement ideas to all deperatments by apply Kaizen and Lean manufacturing

Senior Customer Service
- Assist Customer Service Manager to lead our customer service department, manage key milestones and delivers
exemplary customer service.
- In charge of team performance and report directly to Broad of Director.
- Perform as contact window between Company and Customer, transfer Customer requirements to functional team,
consolidate results, prepare appropriated feedback to customers’ complaint.
- Leading internal team (MFG/PE/QA) to meet Customer satisfaction, include determining root casue, selecting and
explaining the best solution to solve the problem, expediting correction, following up to ensure resolution to
Customer
- Respond to customer service issues in a timely manner, take ownership of customers issues and follow problems
through to resolution with cross-functional team.
- Conduct on-the-job training to team members in term of solving conflicts, expediting corrective actions and
improvement.
- Assign team members in order to balance the work load with efficiency assurance, especially during peak season.
- Perform daily reports with high accuracy and on time releasing to Customer.
Achievement
- Acted on behalf of CS Manager to lead team in 8 months during Manager position vacancy, managed team to fulfill
work tasks smoothly during the peak season
- Handle 7 camera modules programs, contribute to 2018 revenue with 21 times increase compared to 2017’s.
- Got 95/100 score feedback from Apple Personel via Customer Satisfaction Survey
- Reduce daily meeting time by providing a high efficient meeting
- Enhance problem solving skills while resolving conflicts between Customer and internal teams.
- Skill up documentation handling and analyzing information by doing daily reports to Customer and Managers
- Experienced in organizing big events / ceremony between Company's B.O.D and Apple VIP team.

Project Manager
- Be in charge of project’s on-time delivery and quality, team’s performance as a leader and report to Account
Manager
- Control cost issues, manage risk to ensure project’s progress, thereby fulfill Customer’s expectation as well as
company’s strategy.
- Follow project from the step of NPI (kick-off and development acitivities) to Mass Production (raw materials
purchasing, equipments setting up, production control and shipment arrangement to hands of Customer.
- Receive forecast demand from Customer, load data in SAP system, check readiness before production with
involved departments, set up deadline for production and shipment then confirm to Customer.
- Make weekly/monthly/quarterly Sales report and meeting with team to learn from experience, analyze risk, evaluate
and devise improvement for the project in the next steps.
- Handle Customer’s inquiries, dissatisfaction in a professional and prompt manner.
- Devise ways to enhance process workflow, thereby, build up Customer’s confidence and maintain long lasting
relationship with them.
- Operate conference-call with Customer and colleagues oversea to discuss project’s issues.
- Welcome visits of foreign partners and do other administration.
Achievement
- Successful project management with on-time delivery of the products, building good relationship with satisfaction of
Customer
- Ranked as the best leader in continuous 5 years, promoted with salary increase and sent for training abroad in
Customer service and management field.
- Achieve Customer’s satisfaction and bring to company the revenue of $3 million and gain additional 10 orders in
every month of projects under administration.
- Communication skill of English and Chinese is developed considerably which is an important technique in
successful negotiation with Customer.

Bank Teller
- Responsible for providing customer service including efficient and accurate transaction processing.
- Answer Customer inquiries, consult Customers in accessing safety deposit boxes, solving claims at teller line.
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential
customers and co-workers.
- Accept retail and commercial deposits, loan payments, process checking and savings account withdrawals, crosssold bank services and products.
- Maintain an adequate cash drawer at all times.
- Maintained a 97% teller balancing average; met scorecard goals consistently
- Maintained satisfaction with current Customer and create nice impression with potential Customer as well as
colleagues.
- Developed communication and persuasion skills

Marketing Leader
- Promote Center's image and its English courses to Colleges and Universities in Thai Nguyen province.
- Setting plan and promotion campaign for courses, English club's activities and Center's events to Vietnamese and
foreign students
- Expand Center's benefits and enhanced self English communication, marketing and organization skills.

Major: Finance and Banking