Ngành nghề
Nơi làm việc
Nguyễn Thụy Khả Trân
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 1997 đến 2001: Nhân viên/ Có kinh nghiệm tại Trade Fair Company
Trade Fair Company – Hochiminh
Supervisor
- Holding Consumer Goods Fair at Labour& Cultural House
- In charge of inviting Fair participants, persuading and negociating with customers as well as making advertising plan or biding invitation fair booth.
- Organizing Seminars in Hochiminh city as well as in Western Provinces
Supervisor
- Holding Consumer Goods Fair at Labour& Cultural House
- In charge of inviting Fair participants, persuading and negociating with customers as well as making advertising plan or biding invitation fair booth.
- Organizing Seminars in Hochiminh city as well as in Western Provinces
Từ 2001 đến 2003: Nhân viên/ Có kinh nghiệm tại Thakral Company
Sales Corordinator for Panasonic Distribitors (Telecom)
- Preparing Sales Contracts
- Reporting turnover as well as following the stock report.
- Supporting for Sales team for getting contracts.
- Following import goods in time for doing delivery to customers.
- Preparing Sales Contracts
- Reporting turnover as well as following the stock report.
- Supporting for Sales team for getting contracts.
- Following import goods in time for doing delivery to customers.
Từ 2003 đến 2011: Nhân viên/ Có kinh nghiệm tại Bestbuy Co, Ltd
Calling Day Manager
- Managing and Controlling entire operation of Calling Center(over 30 staffs) including Customer Services cum Tele Sale .
- Up grading the Sales of Calling Center operation and development. - Undertaking the processing selling operation.
- Training and development selling skills .
- Being responsible for solving complaint of customers of all staffs .
- Dealing with distributors at all provinces of country about delivery and customer service .
- Collecting and analyzing the number of incoming calls, successful consulting calls, cancelled calls, unsuccessful calls from and to customers on hourly, semi-daily, daily, weekly and monthly basis
- Analyzing the percentage of incoming calls, successful consulting calls, cancelled calls, unsuccessful calls from and to customers on hourly, semi-daily, daily, weekly and monthly basis .
- Basing on the statistical data and analysis, make preliminary proposals to the line manager and/or the Board of Directors about plans for more effective sales methods .
- Solving all cases involving human resources.
- Keeping close relation with key outlets and developing more candidates - Creating projects to encouraging Staffs for growing sales.
- Follow Best Buy advertisement progamme on TV, calculate the calls gettting after each progamme .
- Report to BOD: Incoming Calls in Airtime Report, Calling Performance Report.
- Managing and Controlling entire operation of Calling Center(over 30 staffs) including Customer Services cum Tele Sale .
- Up grading the Sales of Calling Center operation and development. - Undertaking the processing selling operation.
- Training and development selling skills .
- Being responsible for solving complaint of customers of all staffs .
- Dealing with distributors at all provinces of country about delivery and customer service .
- Collecting and analyzing the number of incoming calls, successful consulting calls, cancelled calls, unsuccessful calls from and to customers on hourly, semi-daily, daily, weekly and monthly basis
- Analyzing the percentage of incoming calls, successful consulting calls, cancelled calls, unsuccessful calls from and to customers on hourly, semi-daily, daily, weekly and monthly basis .
- Basing on the statistical data and analysis, make preliminary proposals to the line manager and/or the Board of Directors about plans for more effective sales methods .
- Solving all cases involving human resources.
- Keeping close relation with key outlets and developing more candidates - Creating projects to encouraging Staffs for growing sales.
- Follow Best Buy advertisement progamme on TV, calculate the calls gettting after each progamme .
- Report to BOD: Incoming Calls in Airtime Report, Calling Performance Report.
Từ 2011 đến 2017: Quản lý tại FutureworldCompany.Apple Premium Reseller in Vietnam
Position: Store Manager & Corporate Sales Manager
- Management Sales staff at the store (Arrangement the working shift, time working, the attitude of working, training the sales staff)
- Following and supervising the sales number. Knowing that the fast selling products and slow selling ones.
- Merchandising to guideline of Apple
- Follow the stock everyday.
- Management the property of store.
- Daily Report, Weekly Report to BOD
- Management the stock of store.
- Researching competitors and understanding the demands of customers.
- Training the new staff
- Directing solving the complains of customers who are over the ability of sales staff.
- Finding and selling for Corporate accounts and dealers.
- Carrying the activities of marketing applying for the store.
- Management Sales staff at the store (Arrangement the working shift, time working, the attitude of working, training the sales staff)
- Following and supervising the sales number. Knowing that the fast selling products and slow selling ones.
- Merchandising to guideline of Apple
- Follow the stock everyday.
- Management the property of store.
- Daily Report, Weekly Report to BOD
- Management the stock of store.
- Researching competitors and understanding the demands of customers.
- Training the new staff
- Directing solving the complains of customers who are over the ability of sales staff.
- Finding and selling for Corporate accounts and dealers.
- Carrying the activities of marketing applying for the store.
Kỹ năng
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Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Dịch vụ khách hàng tại Trường Đại học Mở TP.HCM
Mục tiêu nghề nghiệp
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