Ngành nghề
Nơi làm việc
Trương Thái Quỳnh Chi
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2019 đến hiện nay: Quản lý tại LAGUNA LANG CO-BANYANTREE GROUP
Năng động, lạc quan, hòa đồng, tự tin, luôn hướng về phía trước.
Từ 2018 đến 2019: Giám đốc/ Quản lý cấp cao tại VINPEARL HOTEL HUE
Main job:
● Responsible for FO’s reports to present to Gm daily about the Dept’s onsite revenues
● Organise daily operation, observe the staff and accurate all shortages that might occur
● Develop with the hotel’s business programs, create and promote the first image, brand standards, control the operation’s quality.
● Issue weekly, monthly working plan, performance review to have the overview of the hotel’s business result so that can fix and adjust more suitable working plan.
● Follow guest comment and improve hotel’s rate on Trip advisor, social media, OTA’s booking review and front office’s guest comment requisition.
● Access and cross-check other Depts to reveal and solve all mistakes to improve the hotel’s quality accordingly
● Training plan for month and check the staff’s SOP. Make sure all staff can do their job smoothly even without FOD, Supervisor on other duties.
● Staff’s assessment base on KPI’s completion
● Arrange, rotate all sections with multitask to prepare for high season.
● Work in partnership with Reservations, Sales & Housekeeping, Maintenance, Security to ensure guest’s needs are determined and met in regard to room requirements.
● Prepare the department’s annual budget and set departmental objectives
● Operate the department within budget to achieve and set objectives
● Prepare monthly financial and operational report
● Optimize the utilization of rooms to maximize the revenue
● Give regular meeting to all section heads of Front Office
● Conducts room inspection from time to time
● Assist the Training Department in developing training plans and sessions of the sections
● Meet VIP guests
● Liaise with the F&B, Housekeeping, Maintenance, Security departments on room operation services
● Liaise with the Accounting department for accounting support and credit control on guest accounts
● Liaise with the S&M, Reservation department on room bookings
● Motivate subordinates and provide training to them
● Resolve personnel problems with the assistance of the HR department
● Double check duty rosters and carry out necessary disciplinary
● Ensure that the full range of Front Office services such as reception, information, baggage and transportation, gift shop… are up to the required standard
● Resolve guest complaints and liaise with relative departments as required
● Responsible for FO’s reports to present to Gm daily about the Dept’s onsite revenues
● Organise daily operation, observe the staff and accurate all shortages that might occur
● Develop with the hotel’s business programs, create and promote the first image, brand standards, control the operation’s quality.
● Issue weekly, monthly working plan, performance review to have the overview of the hotel’s business result so that can fix and adjust more suitable working plan.
● Follow guest comment and improve hotel’s rate on Trip advisor, social media, OTA’s booking review and front office’s guest comment requisition.
● Access and cross-check other Depts to reveal and solve all mistakes to improve the hotel’s quality accordingly
● Training plan for month and check the staff’s SOP. Make sure all staff can do their job smoothly even without FOD, Supervisor on other duties.
● Staff’s assessment base on KPI’s completion
● Arrange, rotate all sections with multitask to prepare for high season.
● Work in partnership with Reservations, Sales & Housekeeping, Maintenance, Security to ensure guest’s needs are determined and met in regard to room requirements.
● Prepare the department’s annual budget and set departmental objectives
● Operate the department within budget to achieve and set objectives
● Prepare monthly financial and operational report
● Optimize the utilization of rooms to maximize the revenue
● Give regular meeting to all section heads of Front Office
● Conducts room inspection from time to time
● Assist the Training Department in developing training plans and sessions of the sections
● Meet VIP guests
● Liaise with the F&B, Housekeeping, Maintenance, Security departments on room operation services
● Liaise with the Accounting department for accounting support and credit control on guest accounts
● Liaise with the S&M, Reservation department on room bookings
● Motivate subordinates and provide training to them
● Resolve personnel problems with the assistance of the HR department
● Double check duty rosters and carry out necessary disciplinary
● Ensure that the full range of Front Office services such as reception, information, baggage and transportation, gift shop… are up to the required standard
● Resolve guest complaints and liaise with relative departments as required
Từ 2014 đến 2018: Giám đốc/ Quản lý cấp cao tại ANA MANDARA HUE RESORT&SPA
Main job:
● Training for Receptionist FO’s SOP
● Work in partnership with Reservations, Sales & Housekeeping, Maintenance, Security to ensure guest’s needs are determined and met in regard to room requirements.
● Prepare the department’s annual budget and set departmental objectives
● Operate the department within budget to achieve and set objectives
● Prepare monthly financial and operational report
● Optimize the utilization of rooms to maximize the revenue
● Give regular meeting to all section heads of Front Office
● Conducts room inspection from time to time
● Assist the Training Department in developing training plans and sessions of the sections
● Meet VIP guests
● Liaise with the F&B, Housekeeping, Maintenance, Security departments on room operation services
● Liaise with the Accounting department for accounting support and credit control on guest accounts
● Liaise with the S&M, Reservation department on room bookings
● Motivate subordinates and provide training to them
● Resolve personnel problems with the assistance of the HR department
● Double check duty rosters and carry out necessary disciplinary
● Ensure that the full range of Front Office services such as reception, information, baggage and transportation, gift shop… are up to the required standard
● Resolve guest complaints and liaise with relative departments as required.
● Training for Receptionist FO’s SOP
● Work in partnership with Reservations, Sales & Housekeeping, Maintenance, Security to ensure guest’s needs are determined and met in regard to room requirements.
● Prepare the department’s annual budget and set departmental objectives
● Operate the department within budget to achieve and set objectives
● Prepare monthly financial and operational report
● Optimize the utilization of rooms to maximize the revenue
● Give regular meeting to all section heads of Front Office
● Conducts room inspection from time to time
● Assist the Training Department in developing training plans and sessions of the sections
● Meet VIP guests
● Liaise with the F&B, Housekeeping, Maintenance, Security departments on room operation services
● Liaise with the Accounting department for accounting support and credit control on guest accounts
● Liaise with the S&M, Reservation department on room bookings
● Motivate subordinates and provide training to them
● Resolve personnel problems with the assistance of the HR department
● Double check duty rosters and carry out necessary disciplinary
● Ensure that the full range of Front Office services such as reception, information, baggage and transportation, gift shop… are up to the required standard
● Resolve guest complaints and liaise with relative departments as required.
Từ 2006 đến 2014: Quản lý tại IMPERIAL HOTEL
● Training for Receptionist FO’s SOP:
● Making weekly, monthly, yearly reports to GM
● To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.
● Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
● Develop colleagues by delegating tasks and then empower and coach them making sure they achieve the desired results.
● Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
● Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
● Work in partnership with Reservations, Sales & Housekeeping, Maintenance, Security to ensure guest’s needs are determined and met in regard to room requirements.
● Making weekly, monthly, yearly reports to GM
● To ensure timely, efficient & professional welcome and check-in is provided by all Front Desk Colleagues ensuring customer satisfaction.
● Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
● Develop colleagues by delegating tasks and then empower and coach them making sure they achieve the desired results.
● Monitor the level of service provided by the department (i.e. by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
● Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
● Work in partnership with Reservations, Sales & Housekeeping, Maintenance, Security to ensure guest’s needs are determined and met in regard to room requirements.
Từ 2004 đến 2006: Nhân viên/ Có kinh nghiệm tại CARAVELLE HO CHI MINH CITY
Main job:
- Assigning room
- Issuing office invoice
- Settling master folio
- Handling complaints
- Showing room
- Checking in and checking out procedures
All of my work experience have involved how to lead a team and communication with guest. These involved planning , organizing, co-ordination , communication, and handling guest complaints
- Assigning room
- Issuing office invoice
- Settling master folio
- Handling complaints
- Showing room
- Checking in and checking out procedures
All of my work experience have involved how to lead a team and communication with guest. These involved planning , organizing, co-ordination , communication, and handling guest complaints
Kỹ năng
Giao tiếp, lãnh đạo nhóm, đào tạo chuyên môn, liên kết dội nhóm, phát triển nhân lực
Ngoại ngữ
- Tiếng Anh (Cao cấp)
- Tiếng Nhật (Sơ cấp)
- Tiếng Nhật (Sơ cấp)
Học vấn bằng cấp
- Đại học ngoại ngữ từ 2000 - 2004 tại Đại học sư phạm Huế (ngành học: Khác)
Mục tiêu nghề nghiệp
Mong muốn tìm dược việc làm ổn định, cơ hội thăng tiến và mức lương tốt
