Ngành nghề
Nơi làm việc
Phạm Bích Ngọc
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2013 đến 2016: Nhân viên/ Có kinh nghiệm tại Hung Hai Group
Position: Human resources & administrative staff
Performing human resources major in the group ( setting up labour contract, assessment of employee and annually report ).
Performing social insuarance, health insuarance for employees.
Work with state authorities and foreign partners if its arises.
Developing and implementing welfare regime for labourers.
Purchasing, managing, providing and checking fixed assets when required.
Managing documents, contracts, incoming official dispatch and official dispatch travels.
Performing work inauguration & opening ceremory at the office.
Performing other jobs as requested by superiors.
Performing human resources major in the group ( setting up labour contract, assessment of employee and annually report ).
Performing social insuarance, health insuarance for employees.
Work with state authorities and foreign partners if its arises.
Developing and implementing welfare regime for labourers.
Purchasing, managing, providing and checking fixed assets when required.
Managing documents, contracts, incoming official dispatch and official dispatch travels.
Performing work inauguration & opening ceremory at the office.
Performing other jobs as requested by superiors.
Từ 2016 đến hiện nay: Khác tại Northern Office of Vietjet aviation joint stock company
Position: Commercial Executive
Detailed job:
Receive and update customer service policies from CS Manager and deploy to the Northern ticketing teams.
Audit, evaluate and grade the performance of ticketing staffs daily, monthly in order to evaluate the annual labor results.
Instruct and support ticketing teams, directly communicate with customers to listen to complaints, and resolve customer requests in difficult cases that the ticketing staff can not handle..
Deploy CS training courses for downtown ticketing teams to improve customer service quality.
Follow cases on the CRM system, manage, organize and retrieve data as required.
Record / rearrange the typical complaints (case studies) for the CS Dept to consider completing policy and guide ticketing teams handling the situation.
Conduct and synthesize the results of service quality surveys (direct customer consultation, hidden customer, camera extraction, etc.) and make the report to the Northern CS Manager.
Support agents when problems arise, review reasonable solutions, and submit to superiors for approval.
Assist the Northern CS Manager in deploying CS professional training courses for ticketing teams to improve service quality.
Execute other duties assigned by the Northern CS Manager.
Assist HR Dept in recruiting.
Receive customer's complaints or requests and resolve within company's policy.
Handle customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
Instruct customer on the necessary procedures to make flight: identification, passport, visa, immigration ...
Update terms and conditions in company's policy to provide customers when required
Manage and support agents.
Detailed job:
Receive and update customer service policies from CS Manager and deploy to the Northern ticketing teams.
Audit, evaluate and grade the performance of ticketing staffs daily, monthly in order to evaluate the annual labor results.
Instruct and support ticketing teams, directly communicate with customers to listen to complaints, and resolve customer requests in difficult cases that the ticketing staff can not handle..
Deploy CS training courses for downtown ticketing teams to improve customer service quality.
Follow cases on the CRM system, manage, organize and retrieve data as required.
Record / rearrange the typical complaints (case studies) for the CS Dept to consider completing policy and guide ticketing teams handling the situation.
Conduct and synthesize the results of service quality surveys (direct customer consultation, hidden customer, camera extraction, etc.) and make the report to the Northern CS Manager.
Support agents when problems arise, review reasonable solutions, and submit to superiors for approval.
Assist the Northern CS Manager in deploying CS professional training courses for ticketing teams to improve service quality.
Execute other duties assigned by the Northern CS Manager.
Assist HR Dept in recruiting.
Receive customer's complaints or requests and resolve within company's policy.
Handle customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
Instruct customer on the necessary procedures to make flight: identification, passport, visa, immigration ...
Update terms and conditions in company's policy to provide customers when required
Manage and support agents.
Kỹ năng
Professional working proficiency in english skills.
Good at office computer skill (MS Office)
Good at communication, presentation, leadership, trainning skills.
Quickly learn new knowledge, actively listen, strong attention.
Effective organization skills and ability to manage multiple tasks.
Work under high pressure.
Capable in negotiating and problem – solving.
Be able to work in a team as well as independently.
Good at office computer skill (MS Office)
Good at communication, presentation, leadership, trainning skills.
Quickly learn new knowledge, actively listen, strong attention.
Effective organization skills and ability to manage multiple tasks.
Work under high pressure.
Capable in negotiating and problem – solving.
Be able to work in a team as well as independently.
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- Cử nhân tại Trường Đại học Hà Nội
Major: Information & Technology - English language
Mục tiêu nghề nghiệp
- Short-term: Working hard and adapting quickly to the new working environment to be able to use my skills in the best possible way for achieving the Company’s goals.
- Long-term: Becoming a professional merchandiser and long term commitment to the company.
- Long-term: Becoming a professional merchandiser and long term commitment to the company.