Ngành nghề
Nơi làm việc
Thao Tran
Thông tin nghề nghiệp
5
Cao đẳng
Đã có gia đình
Khác
Tp Hồ Chí Minh, Kiên Giang, Lâm Đồng, Long An
20 triệu
Kinh nghiệm làm việc
Từ 2020 đến 2020: Trưởng phòng/ Quản lý cấp trung tại TALEED ACADEMY
ADMIN OPERATIONS MANAGER
Manage general operations and service quality after sales. Recruit new mentors, service officers.
Arrange monthly new courses, schedule roster for teachers & staffs. Monitor all kinds of service contracts.
Solve escalated issues related to complaints, academic requirements, refund, operation issues.
Meet with VIP customers, support sales team to close deals, up sales.
Manage refund budget, bonus scheme for service teams.
Manage general operations and service quality after sales. Recruit new mentors, service officers.
Arrange monthly new courses, schedule roster for teachers & staffs. Monitor all kinds of service contracts.
Solve escalated issues related to complaints, academic requirements, refund, operation issues.
Meet with VIP customers, support sales team to close deals, up sales.
Manage refund budget, bonus scheme for service teams.
Từ 2018 đến 2019: Trưởng phòng/ Quản lý cấp trung tại AEG
SERVICE OPERATIONS MANAGER
Manage daily general operations to keep center safe, clean and nice.
Recruit new employees, participating in expat recruitment. Resolve disputes between individuals or between departments. Take care of new employees to quickly adapt to the company culture.
Manage quality of service calls, hotline, handle escalated complaints. Predict problem issues & solutions.
Manage performances of employees. Control budget & costs of recruitment, operations, refund rate.
Design and implement Standard Operating Procedure for Front Office operations and services after sales.
Support Sales to close deal, pipeline tracking, holding events.
Manage daily general operations to keep center safe, clean and nice.
Recruit new employees, participating in expat recruitment. Resolve disputes between individuals or between departments. Take care of new employees to quickly adapt to the company culture.
Manage quality of service calls, hotline, handle escalated complaints. Predict problem issues & solutions.
Manage performances of employees. Control budget & costs of recruitment, operations, refund rate.
Design and implement Standard Operating Procedure for Front Office operations and services after sales.
Support Sales to close deal, pipeline tracking, holding events.
Từ 2018 đến 2018: Trưởng phòng/ Quản lý cấp trung tại IEL360
OFFICE MANAGER
Set up the new office from establishment. Manage daily operations.
Recruit new staffs. Take part of recruiting expats. Arrange work permit, extend visa, accommodation for new expat teachers. Design policy, standard operating procedure. Deliver orientation for new employees, exit interview.
Handle either issues or complaints from internal and external customers.
Check contents for typos of marketing materials, sales kits before printing or using.
Generate new business with new partner/ agency. Monitor business trip arrangement for BOD, guests.
Manage service quality to achieve re-enroll target.
Deal with 3rd parties, local authorities, landlord. Arrange ticket & accommodation for business trip of BOD.
Set up the new office from establishment. Manage daily operations.
Recruit new staffs. Take part of recruiting expats. Arrange work permit, extend visa, accommodation for new expat teachers. Design policy, standard operating procedure. Deliver orientation for new employees, exit interview.
Handle either issues or complaints from internal and external customers.
Check contents for typos of marketing materials, sales kits before printing or using.
Generate new business with new partner/ agency. Monitor business trip arrangement for BOD, guests.
Manage service quality to achieve re-enroll target.
Deal with 3rd parties, local authorities, landlord. Arrange ticket & accommodation for business trip of BOD.
Từ 2015 đến 2015: Trưởng nhóm / ban tại JOBSTREET.COM
ASSISTANT MARKETING MANAGER
Manage teams Event and Marketing Intern Trainees. Plan and implement Talk Show, seminar, recruitment campaign.
Check translation from English to Vietnamese of marketing advertising content, letters and messages to customers (from English to Vietnamese).
Check the terms & conditions of the cooperate contracts before submitting to the CEO.
Support Service team to post job for cooperate customers.
Search, screen candidates’ CVs for key and pointed positions, pre-interview on phone.
Từ 2007 đến 2014: Trưởng phòng/ Quản lý cấp trung tại IAE
BURSAR cum SERVICE MANAGER – Broward College
Manage daily operations at the front offices of 8 branches in HCMC. Monitor daily collections.
Handle customer complaints when merging 25 centers into 12 centers. Propose action plans to reach KPI of retention.
Yearly train and coach service skills for service staffs and intern teams.
Control debt collection. Implement CRM system
SALES & CUSTOMER SERVICE MANAGER - VATC
Build consulting teams for 25 centers with training and coaching on the job. Monitor call center & hotline. Set up and control operations at the front offices for franchises in the country.
Design ISO and Standard Operation Procedures for Sales and Service Teams. Deploy and implement them accordingly. Arrange internal audits between centers in the country.
Guide and implement new products, promotions.
Hold events, support Marketing and Academic teams for marketing campaigns. Organize field trips for students.
Manage customers’ satisfaction. Handle escalated complaints from 25 centers, turn them to profitable units. Manage retention KPIs.
Manage daily operations at the front offices of 8 branches in HCMC. Monitor daily collections.
Handle customer complaints when merging 25 centers into 12 centers. Propose action plans to reach KPI of retention.
Yearly train and coach service skills for service staffs and intern teams.
Control debt collection. Implement CRM system
SALES & CUSTOMER SERVICE MANAGER - VATC
Build consulting teams for 25 centers with training and coaching on the job. Monitor call center & hotline. Set up and control operations at the front offices for franchises in the country.
Design ISO and Standard Operation Procedures for Sales and Service Teams. Deploy and implement them accordingly. Arrange internal audits between centers in the country.
Guide and implement new products, promotions.
Hold events, support Marketing and Academic teams for marketing campaigns. Organize field trips for students.
Manage customers’ satisfaction. Handle escalated complaints from 25 centers, turn them to profitable units. Manage retention KPIs.
Kỹ năng
- Kỹ năng giao tiếp, thuyết trình
- Kỹ năng tổ chức, quản lý
- Kỹ năng đàm thuyết phục khách hàng, đàm phán
- Kỹ năng huấn luyện
- Kỹ năng quản lý & làm việc nhóm
- Kỹ năng tổ chức, quản lý
- Kỹ năng đàm thuyết phục khách hàng, đàm phán
- Kỹ năng huấn luyện
- Kỹ năng quản lý & làm việc nhóm
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- Sư phạm Giảng dạy tiếng Anh từ 1990 - 1993 tại cao đẳng sư phạm long an (ngành học: Khác)
Mục tiêu nghề nghiệp
Chưa cập nhật