Hồ sơ ứng viên

Customer Service Manager
• Training working knowledge and arrange work schedule for 10 customer support executives (blockchain knowledge, support tools, support skills) for daily online supports.
• Annually team reviews and orientation.
• Establishing KPIs for the customer support team time to time (based on the real number and facts) for achieving overall customers’ satisfaction (overall satisfaction rate was 80%) and enhancing customer retention as well as B2C sales closure
• Setting up the needed knowledge and work flow (interaction for internals and related teams) for support guide based of common grounds and practical need from performing customer support.
• Consulting for new projects about customer’s knowledge to ensure best performance.
• Endorsing additional services/functions to retain current clients and generate future leads.
• Connecting with related partners for related support and information.

International trade specialist
- With new partners:
• Provide basic information of the required activities and to process for
international suppliers to join in Vietnamese military market as well as in
tender.
• Building the informative bridge among customers, technical team and the
suppliers on contract terms, price, … with the goal to close the deal with
acceptable price from all parties and ensure all the related processes to follow
terms of contract.
• Providing international trade opinions for internal department on building up terms as well as choosing partners.
• Contract value: $500.000-$6.000.000 per
• Partners: Depend of the type of product demands and the possible future demands
- With existing partner:
• Building the informative bridge among customer, technical team and the supplier on contract terms, price, … with the goal to close the deal with acceptable price from all parties and ensure all the related to process follow with the terms on contract.
• Updating the current and possible future demands of the customers to the specific partners to exchange need information in order to successfully aid both customer and supplier to proceed the new contracts. (saved up to 5% of contract value on price negotiating)
• Contract value: $500.000-$6.000.000 per
• Partners: Hispano Vema, Indra Site, Hagor Industries, Thermo Scientific.

Marketing Manager
• Led digital marketing activities including marketing plan/process. Margin enhancement and Innovation Planning and Execution for voluntourism segment.
Saved up competitive budget (¾ compared to market price) due to strategic ad placements and targeted messaging. Orientate internally marketing team to follow up the plan and monitoring the un/expected bias in executing the plan as well as expected performance by providing industrial knowledge on specific case (offering the right timed promotion to boost 80% customer registration, focusing and pushing the right marketing tools to boost registration and deducting the required advertising cost down to ¾ compared to market price and planned)
• Partnered with other B2B accounts to build up possible and potential projects serving the poor households in remoted area (project built: creating new likelihood for poor household by assigning them as the work force for planting new plant for a Korean company)