Ngành nghề
Nơi làm việc
Sven TOUNE
Thông tin nghề nghiệp
10
Đại học
Đã có gia đình
Giám đốc/ Quản lý cấp cao
Quảng Bình, Toàn Quốc, (có thể thay đổi nơi làm việc)
3.000 USD
Luật Kinh doanh
Kinh nghiệm làm việc
Từ 2020 đến 2020: Giám đốc/ Quản lý cấp cao tại Accor APAC
General Manager Nov 2018 – May 2020
Ibis Styles (Accor Group), Burma
3*, 108 rooms, 1 restaurant, 2 bars, 6 meeting rooms
Spearheaded a team of 78 staff across all divisions to ensure the smooth day-to-day operation of the hotel. Maintained a positive professional relationship with the owner. Took additional responsibility as Area Loyalty Champion and Area Guest Experience Champion, responsible for 9 properties.
Key achievements
• Delivering consistent improvement in reputation performance scores
• Revamped the Food and Beverage department, resulting in access to a valued customer base
• Achieved a 17% reduction in payroll cost by restructuring the Operations team
• Enabled all properties in the area to meet recruitment, NPS and RPS targets and exceed area averages
• Trained staff across 10 properties in preparation for the roll-out of a global loyalty programme
• Restyled the food and beverage concepts in both the restaurant and bar areas
• Acted as the focal point of the PCI-DSS standard across the region
• Launched a new street food F&B concept, respecting traditional local foods using vending stations, creating a steady customer flow, repeat business and buy-in from country Ambassadors
• Pioneered a project to introduce traceable QR codes and paperless working, which was rolled out across the APAC region
• Appointed as areal GM Champion for Loyalty and Guest Experience for Accor Myanmar. (9 Properties)
Ibis Styles (Accor Group), Burma
3*, 108 rooms, 1 restaurant, 2 bars, 6 meeting rooms
Spearheaded a team of 78 staff across all divisions to ensure the smooth day-to-day operation of the hotel. Maintained a positive professional relationship with the owner. Took additional responsibility as Area Loyalty Champion and Area Guest Experience Champion, responsible for 9 properties.
Key achievements
• Delivering consistent improvement in reputation performance scores
• Revamped the Food and Beverage department, resulting in access to a valued customer base
• Achieved a 17% reduction in payroll cost by restructuring the Operations team
• Enabled all properties in the area to meet recruitment, NPS and RPS targets and exceed area averages
• Trained staff across 10 properties in preparation for the roll-out of a global loyalty programme
• Restyled the food and beverage concepts in both the restaurant and bar areas
• Acted as the focal point of the PCI-DSS standard across the region
• Launched a new street food F&B concept, respecting traditional local foods using vending stations, creating a steady customer flow, repeat business and buy-in from country Ambassadors
• Pioneered a project to introduce traceable QR codes and paperless working, which was rolled out across the APAC region
• Appointed as areal GM Champion for Loyalty and Guest Experience for Accor Myanmar. (9 Properties)
Từ 2020 đến 2020: Giám đốc/ Quản lý cấp cao tại Accor APAC
Hotel Manager (interim role) Sep 2018 – Nov 2018
Novotel Yangon Max (Accor Group), Burma
5*, 354 rooms, 3 restaurants
Led a team of 480 staff and ensured continuity of operations throughout the General Manager’s absence. Oversaw all food, beverage and banqueting operations and focused staff on delivering an exceptional guest experience.
Key achievements
• Led the hotel to achieve the number one position on TripAdvisor within just 2 months
• Improved recruitment of new members to the loyalty programme and exceeded KPIs
• Increased Net Promoter Scores and Reputable Performance Scores by 8%
• Creation of the Green Room with zero plastic guest supplies
Novotel Yangon Max (Accor Group), Burma
5*, 354 rooms, 3 restaurants
Led a team of 480 staff and ensured continuity of operations throughout the General Manager’s absence. Oversaw all food, beverage and banqueting operations and focused staff on delivering an exceptional guest experience.
Key achievements
• Led the hotel to achieve the number one position on TripAdvisor within just 2 months
• Improved recruitment of new members to the loyalty programme and exceeded KPIs
• Increased Net Promoter Scores and Reputable Performance Scores by 8%
• Creation of the Green Room with zero plastic guest supplies
Kỹ năng
Project management, Budgeting, P&L Management, Cost Efficiency, Manning efficiency, Rooms Management, Restaurant Management, Guest Experience, Problem solving, Revenue Management, Leader, Coach, Hotel Management, Resort management, Pre-opening
Ngoại ngữ
- Tiếng Anh (Cao cấp)
- Tiếng Pháp (Bản ngữ)
- Khác (Bản ngữ)
- Tiếng Đức (Cao cấp)
- Tiếng Pháp (Bản ngữ)
- Khác (Bản ngữ)
- Tiếng Đức (Cao cấp)
Học vấn bằng cấp
- Graduate Bachelor Hotel Management từ 1989 - 1989 tại Trường khác (ngành học: Luật Doanh nghiệp)
# year education for Hotel and Restaurant management
Mục tiêu nghề nghiệp
Looking forward to have a long term career, staying in the same company. I see myself in 5 years from now working towards areal GM.
