Ngành nghề
Nơi làm việc
Châu Chí Cường
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2018 đến 2020: Quản lý tại Vinpearl Hotel & Resort JSC
Leading and managing the Front Office to achieve the highest guest satisfaction and service standards.
Establish and implement departmental policies, goals,
objectives, and procedures, conferring with Executive
Board Members, and staff members as necessary.
Planning and optimizing Rooms Division human
resources and CAPEX, OPEX budgets.
Act as the Property Command Center and Emergency
Response Team. Carry out Crisis Management Training and Drill in monthly basic.
In charge of Rooms Division, manage Front Office,
HSKP, Laundry, Public Area, Landscape and team during the Future GM Training Sessions
Establish and implement departmental policies, goals,
objectives, and procedures, conferring with Executive
Board Members, and staff members as necessary.
Planning and optimizing Rooms Division human
resources and CAPEX, OPEX budgets.
Act as the Property Command Center and Emergency
Response Team. Carry out Crisis Management Training and Drill in monthly basic.
In charge of Rooms Division, manage Front Office,
HSKP, Laundry, Public Area, Landscape and team during the Future GM Training Sessions
Từ 2014 đến 2018: Quản lý tại Hotel Nikko Saigon
Control daily operations of the Front Office
Supervise the management of debtors, group, residents, individual guests invoicing and cash operations. Oversee and supervise guest arrivals, departures and take care of VIPs. Cultivate high quality relationships with guests throughout their stay. Handles any guest complaints In charge of the hotel membership program training and accountable for enrollment targets achievement Submit monthly reports to Front Office Manager
In-charge of duty roster of whole department
Integrates and trains employees, providing support for skills development
Supervise the management of debtors, group, residents, individual guests invoicing and cash operations. Oversee and supervise guest arrivals, departures and take care of VIPs. Cultivate high quality relationships with guests throughout their stay. Handles any guest complaints In charge of the hotel membership program training and accountable for enrollment targets achievement Submit monthly reports to Front Office Manager
In-charge of duty roster of whole department
Integrates and trains employees, providing support for skills development
Từ 2011 đến 2013: Quản lý tại Hotel Nikko Saigon
In-charge of all Front Office sections inventory and
orders supplies for grand opening
Oct 2011 - December 2011 - Pre-opening Office
Participate in composing Front Office SOPs
Take part in hiring and training staff, critical path
management, PMS (Opera) training and go live session.
orders supplies for grand opening
Oct 2011 - December 2011 - Pre-opening Office
Participate in composing Front Office SOPs
Take part in hiring and training staff, critical path
management, PMS (Opera) training and go live session.
Từ 2007 đến 2011: Quản lý tại New World Hotel Saigon
Going through a hotel tour training at all operations and
administration departments for future career development
administration departments for future career development
Kỹ năng
Chưa cập nhật
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- Bachelor of Art in English Language
Mục tiêu nghề nghiệp
A creative and dynamic leader with proven expertise in
hospitality management. Leverages exemplary
communication to establish the presence and build a
positive brand while fostering continuous team and guest
engagement. Adept at working effectively to achieve
individuals and team goals
hospitality management. Leverages exemplary
communication to establish the presence and build a
positive brand while fostering continuous team and guest
engagement. Adept at working effectively to achieve
individuals and team goals