Hồ sơ ứng viên

• Resolving complaints and inquiries (of customers and staff).
• Prepare, complete implementation plans, customer service standards and quality; solving problems, determining the development direction of customer service; identification of system reforms; made improvements.
• Developing quality of customer service through research, evaluation, and process redesign; establish and discuss customer service metrics; monitoring and analyzing results; make improvements.
• Develop, develop professional processes for application.
• Train employees, customer service specialists and other department staff to provide high standard customer service.
• Managing contracts, debt, house handover, house papers developed and distributed by the Company.
• Manage and handle proposals / complaints of customers sent to the Customer Care Department through telephone, website, mail, direct, email to customers.
• Conducting, analyzing, and evaluating the results of surveys and polls of customers about the Company's customer care products and services.
• Evaluate the effectiveness of the implementation of the CC program, detect the shortcomings, improve and make recommendations on improving the effectiveness of the CC program.
• Proposing solutions to resolve, forwarding client's request / complaint to relevant departments / divisions to resolve the request / complaint to ensure on time as committed to the Client and to meet the highest expectation for customers.
• Negotiate with customers in the resolution of proposals / complaints on the basis of maintaining and developing good relationships with customers.
• To act as the focal point to coordinate the relevant departments in resolving the proposals / complaints of the Client.
• Building and developing science care programs.
• Perform other duties as assigned by the Head of the Customer Care Department and the Board of Directors of the Company.

CS SUPERVISOR/ COMMERCIAL ASSISTANT
• Key accounting for contract payment with local and foreign contractors and clients to supervise construction and fitting out progress and work as a construction secretary.
• Set up a budget plan for business development projects on a quarterly basis/ for new business statistics.
• Interact with the legal department about signing a lease and processing legal documents with customers
• Assist of Development Department to coordinate with customers for tenant leasing contracts.
• Responsible for weekly / monthly / quarterly / annual reports on OP activities, sales activities (turnover, liabilities, expenses)
• Take responsibility for managing campaign and new product launching of Sales Division. Implement campaigns to enhance brand awareness on market and increase sales volume.
• Propose campaigns, projects for increasing sales volume, sales productivity.
• Monitor the progress of campaign and make adjustments as necessary to ensure the successful completion of the campaign.
• Track budget and evaluate the effectiveness of campaign on investment Contact customers: debt notification, reconciliation, billing, complaint settlement.
• Making reports according to the special requirements of the operating procedure between the parts.
• Administration tasks for logistic, private services and transportation for leaders and VIP guest
• In charge in B2B business model for branding with interior and furniture partners
• Experience in international working environment as an assistant translator, communicate. Ability to manage and execute multiple projects simultaneously.

CLIENT RELATIONSHIP ASSISTANT
• Consulting customers on issues related to products, services and policies of the Company through online channels;
• Recognize potential customers, proactively chat, care to introduce and sell Ecommerce products;
• Support, care and resolve customer feedback on issues related to Ecommerce (purchase, delivery, return ...);
• Online sales, support to answer questions and process orders for customers. To be responsible for managing and controlling orders under his charge;
• Receive all customers' inquiries, complaints, reflection ... and propose solutions.
• Regularly update information on products, brands and promotions as well as policies and services of the company in order to promptly and accurately advise customers;
• Direct, assign and supervise group members on duty of online consulting channels according to schedule;
• Coordinate with colleagues to plan and implement sales promotion campaigns and customer care programs in order to achieve set sales targets;
• Strictly implement procedures and standards of consultation as well as customer care to ensure customers have the best experience;
• Perform other tasks and support when needed according to the mobilization of the supervisor.

KẾ TOÁN
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KHOA HỌC MÔI TRƯỜNG
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