Hồ sơ ứng viên

Recruited to direct and oversee the nutritional supplements sales policies and objectives, I designed short- and long-term sales strategies and evaluate the effectiveness sales programs achieving increased market share of nutritional supplements. I managed the retail store with a team of 22 members in Hanoi, increased sales in the retail store, add new customers and set premium service levels with existing accounts.

Sales strategies for the nutritional supplements
• Build a full-scale sales operation from the ground up; duties included establishing database systems, recruitment of sales staff, as well as developing sales and marketing strategies;
• Strategize with chief Executive Officer to market the products into traditional retail channels of distribution in the Fast-Moving Consumer Goods (FCMG) market;
• Manage the teams by coaching, performing all evaluations and overseeing performance management plans of field Sales staff;
• Setting team and individual sales goals and provided effective coaching of sales to consistently improve their performance;
• Work with the Commercial Agents and dealers. Analyze of Agent sales monthly and propose market share development plans to management on a quarterly basis;
• Work with Dealers and CEO to develop dealers specific action plans for assigned products;
• Improve market share in line with targets and price realization.
Retail store's manage
• Responsible for sales results, generate profitability in the supermarket creating sales strategies;
• Manage actions related to the objectives of the Company in commercial, administrative and operational fields;
• Lead the team to achieve both operational goals and those who associated with the company's culture;
• Manage HR in the supermarket; responsible for training and recruitment in the supermarket;
• Manage inventory as well as warehouse, transportation, and other logistics processes;
• Create and implement strategies to build customer loyalty; manage customer services to generate good sales.
• Recommend, implement and supervise the application of marketing strategies both for the supermarket and nutritional supplements.
• Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements

General Manager for an Enterprise Social Company with a team of 105 members. Where Managed and optimized operation processes in food service business (Bakery, Catering Service, Kitchen's Operations at 03 International School and 2 Coffee Shop). Developed strategic plans to improve efficiency and expand customer portfolio.

• Direct, monitor and control activities and functions inherent to the restaurant, in accordance with policies and procedures established;
• Control and coordinate business operations at the point of sale;
• Organize different working groups (kitchen, catering and restaurant);
• Manage human resources, selection and training, evaluation and motivation as well as monitor the relationships of the staff, to maintain an excellent work environment;
• Control and manage purchases and inventory, negotiate prices and contracts; develop supplier lists; review and evaluate usage reports; analyze variances; take corrective actions;
• Supervise compliance with Health and Safety regulations;
• Management and control of the integral quality of the restaurant;
• Establish restaurant business plan, identify and evaluate competitors; prepare financial, marketing, and sales plans;
• Prepare annual strategic budgets; analyze variances; initiate corrective actions; establish and monitor financial controls; develop and implement strategies to increase average meal checks; control exploitation account.
• Maintain operations by preparing policies and standard operating procedures; implement production, productivity, quality, and patron- service standards; determine and implement system improvements;
• Control expenses of maintenance and repair of equipment;
• Attracts patrons by developing and Implementing marketing, advertising, public relation programs; evaluate program results; identify and track changing demands

My over 12 years of experience in Office Management and Financial Operations brings me skills related in resolving office challengers through innovative solutions and process improvements proven to increase efficiency. Proven track record in managing daily office tasks including Staff Coordination, HR Management, Payroll Processing, Petty Cash Handling, Preparation of Budgets, Financial Management, Develop Strategic Plans, Project Management, Task Management and Customer Service.

HR Duties
• Manage HR departments (payroll, benefits & recruiting) Implementing all HR policies and I ensured these are in compliance with Vietnam labor laws in place;
• Manage recruiting programs to ensure that all vacancies are timely filled by competent personnel;
• Manage employee file and confidential records;
• Develop, implement and review operational policies and procedures;

Finance Duties
• Oversee finance, budgeting and accounting (for each projects), ensure timely and accurate accounting and financial reconciliation for expenses accounts;
• Oversee all payments issued (including those made to vendors, subcontractors, and staff payroll) and ensure that they are issued in compliance with the policies laid down;
• Assist Ambassador and diplomatic team in implementing strategic plans and new initiatives based on target projects;
• Oversee the preparation and timely submission of all financial and other management reports;

Administration Duties
• Responsible for managing day to day operations and all administrative processes within the office (Meetings, Purchase, Maintain equipment; Inventories Management, Set up office, Support Clerical Duties, Manage Receptionist, Cleaners and Security staff);
• Establish and maintain strong relationships of respect and trust, and interdependence with local government suppliers and agencies;
• Organize Official Events, Cultural events, social and sporting activities, apply the ceremony and protocol that each event requires;
• Logistic support including: hire translators and transports, domestic and international travels arrangements, calendar management and scheduling of meetings.

I graduated specializing in Commercial Administration, at a Venezuela's University. The degree is broad and has given me a thorough understanding plan and coordinates a range of functions (e.g. finance, policy, human resources, research and development, Marketing, public relations).