Ngành nghề
Nơi làm việc
Thông tin nghề nghiệp
1
Đại học
Độc thân
Quản lý
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Từ 2019 đến 2020: Cộng tác viên tại Inspectorio
develops internal and external training and support material for SaaS end user ecosystem;
contributes to UI/UX improvement and language quality; develops and executes inbound and outbound product marketing efforts; leads and maintains data analysis and content creation, documentation, and continuous improvement processes
contributes to UI/UX improvement and language quality; develops and executes inbound and outbound product marketing efforts; leads and maintains data analysis and content creation, documentation, and continuous improvement processes
Từ 2014 đến 2019: Chuyên viên tại Sykes Asia Inc
Instructional Designer
- Conducts training needs analysis, handles course design and development, manages implementation and evaluation of training programs and process improvement for Leadership & Management and Operations across Philippines, APAC (China, India, Australia) and the UK
English Specialist
- Handles needs analysis, performance consultancy, and delivery of employee training and development programs for English proficiency
Customer Service Representative
-Assisted Canadian telecom clients with general service queries, billing, and troubleshooting concerns
- Conducts training needs analysis, handles course design and development, manages implementation and evaluation of training programs and process improvement for Leadership & Management and Operations across Philippines, APAC (China, India, Australia) and the UK
English Specialist
- Handles needs analysis, performance consultancy, and delivery of employee training and development programs for English proficiency
Customer Service Representative
-Assisted Canadian telecom clients with general service queries, billing, and troubleshooting concerns
Từ 2013 đến 2014: Nhân viên/ Có kinh nghiệm tại De La Salle Lipa (có người hướng dẫn)
Handled planning, execution, and assessment for audit and bridge programs for both local and international students taking Oral Communication, Corporate Communication, English as a Second Language, and Basic Filipino courses
Từ 2012 đến 2013: Quản lý tại Brainbox Company Inc
conceptualizes, coordinates, and implements client requirements for marketing strategy and execution; carries out effective communication and presentation procedures to service strategic goals and brand messages for clients; synchronizes programs and concerned departments to deliver brand experiences, represents agency at relevant events to promote business;
Kỹ năng
• Data Analysis
• Research
• PR & Strategic Communication
• Training Design & Content Development
• Traditional & Virtual Classroom Facilitation
• LMS Management
• Data Analysis & Reporting
• Technical & Creative Copywriting
• Academic level Proofreading & Editing
• Proficient (C2) user of oral and written English
• Intermediate HTML & CSS*
• Advanced Proficiency in Windows & MAC
Operating Systems
• Advanced Proficiency in MS Office Suite
• Video Editing & Graphic Design* (Adobe Creative Suite, FinalCut Pro, Cyberlink Media Suite 16)
• Client Relations
• Events Coordination & Production Management
• Research
• PR & Strategic Communication
• Training Design & Content Development
• Traditional & Virtual Classroom Facilitation
• LMS Management
• Data Analysis & Reporting
• Technical & Creative Copywriting
• Academic level Proofreading & Editing
• Proficient (C2) user of oral and written English
• Intermediate HTML & CSS*
• Advanced Proficiency in Windows & MAC
Operating Systems
• Advanced Proficiency in MS Office Suite
• Video Editing & Graphic Design* (Adobe Creative Suite, FinalCut Pro, Cyberlink Media Suite 16)
• Client Relations
• Events Coordination & Production Management
Ngoại ngữ
- Tiếng Anh (Bản ngữ)
Học vấn bằng cấp
- BA Organizational Communication từ 2007 - 2012 tại university of the philippines (ngành học: Khác)
Thesis: The Perceived Effectiveness of Social Media as a Tool for Crisis Response
Areas of Focus: Organizational Theory; Public Relations; Audio-Visual Communication; Technical Writing; Interpersonal and Intercultural Communication; Group Discussion and Conference Leadership; Politico-Administrative Institutions & Behavior; Linguistics; Research, and Statistics
Areas of Focus: Organizational Theory; Public Relations; Audio-Visual Communication; Technical Writing; Interpersonal and Intercultural Communication; Group Discussion and Conference Leadership; Politico-Administrative Institutions & Behavior; Linguistics; Research, and Statistics
Mục tiêu nghề nghiệp
Looking for a supportive environment for professional growth through creative challenges where I can apply my diverse skill set