Hồ sơ ứng viên

Main Responsibilities:
Design and implement comprehensive training programs for GrabFood and GrabExpress, focusing on enhancing the knowledge and skills of delivery and courier staff, resulting in a 20% improvement in delivery times and customer satisfaction. Organize practical and effective training sessions, combining theory and hands-on practice to ensure deep understanding and flexible application. Introduced a new simulation-based training module that led to a 25% reduction in delivery errors. Collect and apply feedback from learners to improve training quality and quickly respond to changing industry requirements. Utilized feedback to tailor training materials, resulting in a 30% increase in employee engagement and knowledge retention.
Build close relationships with training partners and service providers to ensure costeffective and quality training. Negotiated new partnerships that reduced training costs by 20% while maintaining high-quality standards.
Achievements:
Successfully improved customer satisfaction scores by 20% through effective coaching and training of CEP agents, resulting in enhanced service delivery and customer retention. Implemented performance enhancement strategies that led to a 15% increase in overall agent productivity and a 10% reduction in average call handling time, resulting in improved operational efficiency. Developed and implemented a new training program that resulted in a 25% increase in customer issue resolution on first contact, leading to improved customer experience and reduced operational costs

Cử nhân Khoa học: Quản trị Kinh doanh