Hồ sơ ứng viên

˗ Develop Human Resources Policies and Procedures required for the Company.
˗ Build the relationship with government agencies for the company’s legalization, study the licenses procedures and directly prepare documents, apply documents, and monitor them until receiving the permit.
˗ Manage training development activities including training budget, training needs analysis and program evaluations.
˗ Develop the succession plan for the employees.
˗ Build the Recruitment Plan and implement (schedule for job advertisement on platforms, filter files, interviews with the departments, interviews with Board of Director, etc…).
˗ Implement market survey on salaries and wages to advise the Board of Directors. Develop salary scale and welfare policies.
˗ Ensure regulations on wages, benefits for employees shall comply with the provisions of Company and Law.
˗ Ensure completely taking care of the necessary paperwork for foreign employees to work (work permit, visa, residence card).
˗ Conduct effective induction and orientation sessions for new employees.
˗ Analyze situations and issues; propose training solutions to upgrade the service.
˗ Build the standard of procedure for the service and conduct training for operation team.
˗ Work with other Department Heads to run operation as business plan.

˗ Deploy timely recruitment, make sure the quality of all the positions in accordance 2 with the operating process of the group.
˗ Build the candidate database, maintain regular relationships with head-hunting service providers, and develop a source of candidate selection that is appropriate to the organization's culture and needs.
˗ Update market information on recruitment situation.
˗ Propose tools / technology to boost recruitment efficiency.
˗ Mainly in charge for the back office recruitment.
˗ Support operation sales team for interview and welcome.
˗ Perform activities in Employer Branding campaign.
˗ Cooperate with agencies to promote the communication of the Group's projects through media channels (LinkedIn, Facebook ...) to attract talents.
˗ Make the recruitment reports scheduled / irregular for Board of Management

Develop talent acquisition strategies, hiring plans and manning budget.
˗ Follow up approved manning, salary range, job description and organization chart.
˗ Plan content monthly and write the articles according to the plans to promote the HR activities, recruitment information.
˗ Be responsible for adjusting the graphics, images for Recruitment department and posting on external communication channels.
˗ Become the ambassador of all external communication channels, increasing the brand awareness of candidates through branding activities.
˗ Work collaboratively with hiring managers to understand business objectives and candidate requirements for open positions.
˗ Develop the relationship with other important stakeholders such as University, career fair organizer, job introduction center etc. for the purpose of finding the talent and potential candidates.
˗ Revise and design onboarding and learning programs to facilitate successful onboarding for new employees.
˗ Design, plan, organize, and conduct training and development programs for employees that improve individual and organizational performance.
˗ Monitor and evaluate training program’s effectiveness.
˗ Conduct effective induction and orientation sessions for HOD.
˗ Manage training system for accurate training records and databases.
˗ Organize and manage internal events and workshops.
˗ Complete dossiers for submission to the Board of Directors.
˗ Organize and attend career fairs, assessment center or other events.
˗ Conduct Employee Opinion Survey and report.

˗ Assist daily operations of the Human Resources functions and duties.
˗ Deal with employee requires regarding Human Resources issues, rules, and 3 regulations.
˗ Handle complaints and grievance procedures, employee disciplinary.
˗ Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.).
˗ Process payroll by providing and checking relevant data (absences, bonus, leaves, etc.).
˗ Calculate the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system.
˗ Process taxes and payment of employee benefits.
˗ Plan attractive compensation and benefits packages to increase retention.
˗ Responsible for the administration of labor contract.
˗ Administer all procedures related to employee recognition program.
˗ Ensure our employee complies with health and safety regulations in the hospitality industry.
˗ Assist with Annual Salary and Benefits Survey, Business Plans, Manning Guide.
˗ Conduct orientation to newly hired employees/ group visiting from university/ college.
˗ Work with Department Head to build the Service SOP aligned with Hotel Standard.
˗ Conduct soft skill training such as communication skill, negotiation skill, influence skill, presentation skill.
˗ Communicate with labor offices and labor-law specialists and have a thorough understanding of the local labor law.

˗ Conduct all F&B training courses to enhance F&B service.
˗ Conduct orientation and hotel tour program to new employees.
˗ Conduct some soft skills training course such as effective communication, time management…
˗ Conduct internship program to students.
˗ Update the actual costs related to training.
˗ Support to organize events of Human Resources Department.

˗ Modify company organization chart.
˗ Summarize training evaluations.
˗ Collect training report and training plan from all departments.
˗ Input database training course. 5
˗ Coordinate to arrange the training classes.
˗ Support to organize internal event such as Employee Birthday, Trainer Meeting…

˗ Greet and welcome guests upon arrival.
˗ Register guests and enter the information immediately into the system. Verify reservation, address and credit information.
˗ Handle reservation requests at the desk directly, handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
˗ Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and guest history.
˗ Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
˗ Handle the guest check-out process, ensuring billing process and manual posting are conducted in accordance with hotel standards.
˗ Daily check status of guest room.
˗ Responsible for cleanliness, orderliness and appearance of the entire Hotel.
˗ Ensure that rooms are made as per company standard.

˗ Set table accordingly, for food service.
˗ Pick – up and serve beverage and food orders, in proper manner and without too much delay.
˗ Explain the menu to guests, take order from the guests with promptly, accurately and courtesy manner.
˗ Liaise with the kitchen on special requests or delayed meals.
˗ Clear and reset tables as well as ensuring service areas are clean and tidy.
˗ Handle guest orders with promptly, accurately and courtesy manner.
˗ Ensure a high level of guest satisfaction.