Ngành nghề
Nơi làm việc
La Thị Bích Ngọc
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2015 đến 2018: Nhân viên/ Có kinh nghiệm tại UNIONSQUARE Shopping Mall
Minh City.
• Take care of guests during their shopping time.
• Read announcement whenever problem happens in the building.
• Create working roster and monthly attendance record for receptionist team.
• Arrange meeting room for colleague.
• Receive documents from outsiders.
• Answer incoming calls.
• Make registration form for tenants (For example: when they want to bring their products out of the building…)
• Take care of guests during their shopping time.
• Read announcement whenever problem happens in the building.
• Create working roster and monthly attendance record for receptionist team.
• Arrange meeting room for colleague.
• Receive documents from outsiders.
• Answer incoming calls.
• Make registration form for tenants (For example: when they want to bring their products out of the building…)
Từ 2018 đến 2019: Nhân viên/ Có kinh nghiệm tại Vinpearl Resort and Spa Phu Quoc
• Welcome and instruct information for guests to check in and check out.
• Provide information and answer all customer questions about hotel services.
• Receive and handle customer complaints in accordance with procedures.
• Provide information and answer all customer questions about hotel services.
• Receive and handle customer complaints in accordance with procedures.
Từ 2019 đến 2020: Nhân viên/ Có kinh nghiệm tại Le Meridien Sai Gon
• Welcome and instruct information for guests to check in, check out, money exchange, car rental, book tours, book events...
• Provide information and answer all customer questions about hotel services.
• Receive and handle customer complaints in accordance with procedures, functions and powers.
• Communicate with guests, leaders and other departments through phone call, email or face to face to resolve problems.
• Be able to Up-sell and Cross-sell all services at property and group.
• In process of cross - training as a Guest Service Supervisor.
• Provide information and answer all customer questions about hotel services.
• Receive and handle customer complaints in accordance with procedures, functions and powers.
• Communicate with guests, leaders and other departments through phone call, email or face to face to resolve problems.
• Be able to Up-sell and Cross-sell all services at property and group.
• In process of cross - training as a Guest Service Supervisor.
Kỹ năng
Language: VIETNAMESE ENGLISH
CHINESE
(NATIVE) (FLUENT) (BEGINNER)
Computer: Proficient in Microsoft Office, Opera property management system (PMS).
Other skills: Presentation skill, Communication skill, Corporation skill, Negotiation skills, Leadership skill
CHINESE
(NATIVE) (FLUENT) (BEGINNER)
Computer: Proficient in Microsoft Office, Opera property management system (PMS).
Other skills: Presentation skill, Communication skill, Corporation skill, Negotiation skills, Leadership skill
Ngoại ngữ
- Tiếng Anh (Sơ cấp)
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