Ngành nghề
Nơi làm việc
Pham Thi Thu Trang
Thông tin nghề nghiệp
1
Cao đẳng
Nhân viên/ Có kinh nghiệm
Hà Nội
Kinh nghiệm làm việc
Từ 2019 đến 2020: Nhân viên/ Có kinh nghiệm tại Pullman Hotel Hanoi - Accor Hospitality Group
- Assisting the front office agent team as providing the
customer services with the procedures and hotel standards.
- Connecting with the different departments to investigate and
solve the difficulties customers might have.
customer services with the procedures and hotel standards.
- Connecting with the different departments to investigate and
solve the difficulties customers might have.
Từ 2019 đến 2019: Nhân viên/ Có kinh nghiệm tại O’ Gallery Classy Hotel – Oriental Hospitality Group
- Providing and up-selling the spa packages.
- Contributed 5-7% hotel revenue from the up-selling
packages in July and August 2019
- Supporting the therapists and front desk team with the
procedures of customer services, dealing with customer
problems.
- Contributed 5-7% hotel revenue from the up-selling
packages in July and August 2019
- Supporting the therapists and front desk team with the
procedures of customer services, dealing with customer
problems.
Từ 2018 đến 2019: Nhân viên/ Có kinh nghiệm tại Lotte Legend Hotel Saigon
Supporting the front desk team with the procedures of providing customer service and handling customer problems
Kỹ năng
- Office
- Flexible and under- pressure
- working
- English
- Flexible and under- pressure
- working
- English
Ngoại ngữ
Chưa cập nhật
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
Take advantage of experience in hospitality environment and understanding of the market to become a professional customer service staff and bring a lot of value to customers. From that, I would like to leverage the experience of client – facing into Business Service industry.