Hồ sơ ứng viên

- Greeting guests on phone as call operator.
- Reserving all services (accommodation, restaurant, transportation, guide,
visa...) in tour. Dealing with suppliers to get the best offered rate at special
case.
- Preparing all essential procedures before client's arrival.
- Handling complaints and Resolving problem as quick as possible during
tour.
- Holding 24/7 Hotline and responding to any queries from Clients,
Suppliers... at any time.
- Controlling the tour quality by frequently asking for feedback by phone or by
email from clients. Assigning the customer care calls to member in team.
- Looking for new supplier suit to Client's demand.
- Key person to build up client database on Khiri Management System.
- Requesting and controlling the branch stationery from Head Office in
Bangkok.
- Taking care office operation (order office stationery, pantry…)
- Proposing the annual inspection trip. Reporting by PowerPoint after the trip.
- On behalf of Operation Manager to handle emergencies issue.
- Organizing the first team building of Khiri trip in JUNE - 2019.
- Active ambassador at Khiri Reach (a social fund of Khiri Travel) by being
in charge of 2 main projects in Vietnam (Cuc Phuong National Park and
Song Han School at Dist. 07) since 2015.

- Creating tour quotation and tour program upon client's request.
- Reserving transportation, accommodation, tour guide, airline tickets and
every service related to the booking.
- Following supplier payment with Accounting Department.
 +84 399458440
tranhoangtrucly@gmail.com
linkedin.com/in/ly-tran-hoang-truc4246b588/
 Fast learning and adaptable
 Listening
 Sorting and labeling
 Problem Solving
 Organizational and Multitasking
 Microsoft Office (Word, Excel,
PowerPoint)
 Google Drive
 Typing speed 60 WPM
English – Intermediate
French - Elementary
- Preparing all essential procedures before client's arrival.