Ngành nghề
Nơi làm việc
Trương Thị Thanh Tú
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2015 đến 2017: Nhân viên/ Có kinh nghiệm tại Park Hyatt Saigon
• Dealt with stay-in clients and pre-bookings from the U S
and the EU markets
• Got nominated and recognized as a Hystar Achiever (May
2016)
and the EU markets
• Got nominated and recognized as a Hystar Achiever (May
2016)
Từ 2017 đến 2018: Nhân viên/ Có kinh nghiệm tại Keppel Land Vietnam
• Monitored Kloud´s daily operation, providing clients and
tenants with high-level service standards, and supervising
outsources
• Prepared supply payment documents and operationreports
tenants with high-level service standards, and supervising
outsources
• Prepared supply payment documents and operationreports
Từ 2019 đến 2019: Chuyên viên tại Agoda Bangkok, Thailand
• Managed calls and emails daily, with duties including signing
up new users with clear guidelines, retrieving user data,
presenting relevant product information, canceling services,
and processing refunds.
• Learned how to use Agoda Genesis software
up new users with clear guidelines, retrieving user data,
presenting relevant product information, canceling services,
and processing refunds.
• Learned how to use Agoda Genesis software
Từ 2019 đến 2020: Khác tại Holiday Inn & Suites SG Airpor
• Handled customer interactions, giving detailed,
personalized, friendly and polite service to ensurecustomer
satisfaction and retention Reported to Duty Manager on
guest complains with instant solutions and follow up the
cases
• Trained new team members how to use IHG Brand
Standard and hotel procedures to enter customer data and
to organize customer interaction logs
personalized, friendly and polite service to ensurecustomer
satisfaction and retention Reported to Duty Manager on
guest complains with instant solutions and follow up the
cases
• Trained new team members how to use IHG Brand
Standard and hotel procedures to enter customer data and
to organize customer interaction logs
Từ 2020 đến 2021: Khác tại Asia Clean Capital Vietnam
Arranged office set-up from stationery to office equipment
• Dealt with supplier to provide services for office operation
• Supported in review contracts with suppliers
• Prepared monthly payment under company procedures
• Supported in HR admin and arranged interview schedule
• Booked meeting rooms and restaurant for company
• Completed other daily tasks assigned by Managers
and supported other Teammates
• Dealt with supplier to provide services for office operation
• Supported in review contracts with suppliers
• Prepared monthly payment under company procedures
• Supported in HR admin and arranged interview schedule
• Booked meeting rooms and restaurant for company
• Completed other daily tasks assigned by Managers
and supported other Teammates
Kỹ năng
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Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Quản trị Nhà hàng & Khách sạn tại Trường Đại Học Văn Lang
Mục tiêu nghề nghiệp
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