Ngành nghề
Nơi làm việc
Nguyễn Ngọc Lan Anh
Thông tin nghề nghiệp
1
Đại học
Độc thân
Nhân viên/ Có kinh nghiệm
Tp Hồ Chí Minh
Khác
Kinh nghiệm làm việc
Từ 2019 đến 2020: Khác tại Receptionist - Grand Silverland Hotel and Spa
Greet and welcome guest as soon as they arrive
• Doing check in, check out
• Selling rooms to enhance the revenue of the hotel
• Provide the information about the tour for the
customers
• Answer, screen and forward incoming calls
• Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. pens, forms and brochure)
• Provide basic and accurate information in person and via phone/email
• Receive, sort and distribute dailymail/deliveries
• Maintain office security by followiing safety
procedures and controlling access via the reception
desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of
stock
• Doing check in, check out
• Selling rooms to enhance the revenue of the hotel
• Provide the information about the tour for the
customers
• Answer, screen and forward incoming calls
• Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. pens, forms and brochure)
• Provide basic and accurate information in person and via phone/email
• Receive, sort and distribute dailymail/deliveries
• Maintain office security by followiing safety
procedures and controlling access via the reception
desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of
stock
Từ 2018 đến 2019: Khác tại Waitress - Sheraton Saigon Hotel& Tower
• Assist with table and banquet hall prep before the
event
• Assist with food/buffet preparation before and during the event
• Ensure safe food handling guidelines are followed by self and team members
• Arrange food on serving trays in an aesthetic manner
• Deliver food from the kitchen and/or prep area to the banquet hall in a timely manner
• Serve appetizers and plated dinners to guests
• Serve both alcoholic and non-alcoholic beverages
• Refill water glasses
• Take customer questions and/or requests, assist in a timely and satisfactory manner
• Assist with post-event clean up, inventory, food
storage, and tear down
• Work as a member of a team, communicate with
team members and supervisors to ensure efficient
work ethic and overall guest satisfaction
event
• Assist with food/buffet preparation before and during the event
• Ensure safe food handling guidelines are followed by self and team members
• Arrange food on serving trays in an aesthetic manner
• Deliver food from the kitchen and/or prep area to the banquet hall in a timely manner
• Serve appetizers and plated dinners to guests
• Serve both alcoholic and non-alcoholic beverages
• Refill water glasses
• Take customer questions and/or requests, assist in a timely and satisfactory manner
• Assist with post-event clean up, inventory, food
storage, and tear down
• Work as a member of a team, communicate with
team members and supervisors to ensure efficient
work ethic and overall guest satisfaction
Kỹ năng
- Customer Service
- Time arrangement
- Interpersona
- Time arrangement
- Interpersona
Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
I look forward to learning not only in the receptionist position but also the office administration to gather more experiences for myself and improvemore skills needed to serve the job in the best way. In addition, I also hope to work in the dynamic, professional and challenging envinronment in order to progress further in the future.