Ngành nghề
Nơi làm việc
Vũ Ngọc Bánh
Thông tin nghề nghiệp
2
Trên đại học
Độc thân
Nhân viên/ Có kinh nghiệm
Hà Nội, (có thể thay đổi nơi làm việc)
5 triệu
Khác
Kinh nghiệm làm việc
Từ 2017 đến 2017: Mới tốt nghiệp/Thực tập tại Vietnam Open Tour
Produce content for digital marketing tools and channels
- Introduce, consult products and answer customers' queries via phone and email.
- Assist to control products and services in and out
- Provide assistance on visa procedures and online airplane tickets, help customers with flight procedures, guiding in client's arrival and departure
- Introduce, consult products and answer customers' queries via phone and email.
- Assist to control products and services in and out
- Provide assistance on visa procedures and online airplane tickets, help customers with flight procedures, guiding in client's arrival and departure
Từ 2018 đến 2018: Nhân viên/ Có kinh nghiệm tại Dragon Pearl Hotel - Dragon Hotels Group
Perform excellent check-in and check-out procedures for groups and individuals. Introduce and up sale transportation, dining, spa and leisure service
Update information on the guest's history and royalty clients.
Assist guest's requests and demands. Strive for a solution for any guest request as soon as possible.
Follow up and make sure the request will be taken care of or come up with an alternative solution.
Search for supervisor advice if necessary.
Update information on the guest's history and royalty clients.
Assist guest's requests and demands. Strive for a solution for any guest request as soon as possible.
Follow up and make sure the request will be taken care of or come up with an alternative solution.
Search for supervisor advice if necessary.
Từ 2018 đến 2019: Khác tại Rising Dragon Palace Hotel - Dragon Hotels Group
Produce initiative plans and actions for Marketing and Sale strategy and manage the digital presence
Perform initiative pricing tasks and professional sales skills to promote products and services through OTAs, online and offline channels
Ensure excellent guest's service with a high level of professionalism is being provided by the front office team
Perform initiative pricing tasks and professional sales skills to promote products and services through OTAs, online and offline channels
Ensure excellent guest's service with a high level of professionalism is being provided by the front office team
Từ 2019 đến 2019: Khác tại Sofitel Legend Metropole Hanoi - Accor Hotels
Perform professional customer service with kindness and polite gestures to satisfy guest's needs and demands
Assist reception officers and concierge officers on proceeding procedures to make sure all guests receive their benefits and privileges in all kinds of services.
Use personal professional sales skills and co-operation with other divisions to promote all the services
available at the hotel which are suitable guest's demands.
Maintain good connections with guests and provide quick responses to guest's comments and complaints with the instructions from the Supervisor to make an immediate adjustment.
Assist reception officers and concierge officers on proceeding procedures to make sure all guests receive their benefits and privileges in all kinds of services.
Use personal professional sales skills and co-operation with other divisions to promote all the services
available at the hotel which are suitable guest's demands.
Maintain good connections with guests and provide quick responses to guest's comments and complaints with the instructions from the Supervisor to make an immediate adjustment.
Từ 2020 đến hiện nay: Khác tại Tripi Partner - VN Trave
Source out potential customers
Develop assessment plans for target markets and target customers
Promote sales on existing customers
Support existing customers in purchasing products and services
Perform customer service initiatives and customer
relationship managements
Develop assessment plans for target markets and target customers
Promote sales on existing customers
Support existing customers in purchasing products and services
Perform customer service initiatives and customer
relationship managements
Kỹ năng
Chưa cập nhật
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Cử nhân Du lịch và Giải trí từ 2014 - 2018 tại Trường Đại học Kinh tế Quốc dân
Mục tiêu nghề nghiệp
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