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Tuyển Customer Service (Logistics Supervisor - Airfreight)

Công ty TNHH Festo

Mức lương: Thỏa thuận Kinh nghiệm: 3 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Đại học Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

Coordinate with various aspects to optimise the delivery of the items to customer. This includes the liaison with other departments, RSC, CSC, other Festo companies and logistic forwarders.
Handle shipment arrival and custom clearance.
Handling certificate preparation which is Country of Origin(COO), Certificate of Quality (CQ), packing list, copy of custom declaration and warranty.
Handle CN, Service & Repair, warranty claim (ICM).
Handle customer contract.
Ensure the accuracy of the stock records held for inbound, outbound & return stocks.
Submission of invoices from suppliers / forwarding agents to finance department.
Stock replenishment, back order checking via SAP and parts scrapping.
Liaise with other departments to gather information to resolve customer issues.
Monitor Local forwarder performance to ensure meet the delivery targets.
Daily updating of shipment report from local forwarders and communicate on daily logistic issues.
Prepare inbound and outbound shipping documentations and relevant agency requirements to ensure timely clearance and delivery.
Prepare arrival shipment report to sales team.
Involve in both official and/or ad-hoc physical stock count activities for internal and external parties.
Involve in testing for the new system implementation.
Lead training, hiring, appraisal, career development and enrichment of the team.
Support simplification and standardization of processes to accelerate logistics and enhance efficiencies.
Actively participates in all continuous improvement activities in logistics.
Other duties and tasks as assigned.

Yêu cầu công việc

Bachelor degree in related fields (Foreign Trade, International Business, Import-Export)
Language Skills: strong spoken and written English and Vietnamese.
Have at least 3 year experience in Customer service or logistic related and at least 1 year in supervisor/manager position
Experiences working cross border in South East Asia is much appreciated
Competencies: Openness and Flexibility, Toughness, Communication and Team working.