Tuyển Customer Relation Manager

Công ty TNHH Savills (Việt Nam)

Mức lương: 25 - 30 triệu Kinh nghiệm: 2 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Đại học Đã hết hạn

Nộp đơn Lưu việc làm

Mô tả công việc

Working with the Management Team, the Duty TCR Manager may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate.
Assist in overseeing the customer service and mall commercialisation aspects of Centre Management.
Perform “Walk around” every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.
Liaising with both the Marketing Manager and Retailers and other parties regarding the booking & use of event space.
Review & address lease line and sight line infringements in addition to other breaches of lease by tenants where required. Ensure tenants are compliant with legal obligations, Tenant Handbook rules and regulations.
Working with the Operations Manager, the Duty TCR Manager will be required to ensure the delivery of the highest standard of service from all contractors, including Cleaning, Maintenance, Security, M&E and Waste Disposal.
Assisting with rent collection and arrears control where required.
Assist with petty cash reconciliation where required.
Assisting the General Manager and Finance Department in maintaining absolute accurate records at all times of documentation including tenancy schedule, financial statements, leases and retailer files.

Yêu cầu công việc

Tertiary qualifications with relevant management experience of at least 2-3 years working in a similar position.
Advanced knowledge of Retail Building Management and Customer Service.
Demonstrate Team Leadership and Client Liaison experience
Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing problem-solving skills.
Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
Fluency in Vietnamese and English, both oral and written essential.
Able to work evenings, early mornings, weekends and/or holidays.