Nhân Viên Chăm Sóc Khách Hàng (Customer Service Executive)

Job Purpose:

• Build Value Added to Company’s brands and images to Customers
• Maximize sustainable relationships of trust with customers through open and interactive communication.
• Assist Sales team to take customer’s demand and generate orders
• Provide services to customers before, during and after purchases

Job Responsibilities:

• Keep frequent contact with customers to know their order trend
• Key order into SAP system and manage order until goods is delivered via web portal and email.
• Coordinate with customer and internal departments to push delivery and meet personal/team delivery target monthly.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, working out the best solution to the problem; conducting corrective actions, following up to ensure completed resolution.
• Assist Accounting team to push payment collection.
• Follow other jobs assigned by seniors.