Nhân Viên Chăm Sóc Khách Hàng (Customer Service)

• Keep and develop good relationship with all members.
• Respond promptly to customer inquiries by email.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Organize workflow to meet customer timeframes.
• Records details of customer interactions, satisfactions and complaints.
• Communicate and coordinate with internal departments.
• Supervising and managing money collection.
• Be responsible for following up and ensure members’ payment on time.
• Conduct supports to members such as solving client’s problem, support collect money.
• Consult about the client’s purchase agreement.
• Explaining client’s inquiry to the foreign manager.
• Keep and develop good relationship with all members.
• Provide feedback on the efficiency of the customer service process.
• Consult and explain all members’ inquiries.
• Handle and resolve customer complaints.
• Provide members’ feedback to the Management.
• Support ad-hoc duties assigned by Managers.