Customer Service Executive

- Check order receive status daily basis.
- Issue PI, Sending PI within 24 hours to vendors’,
- Send information for Prepress for Layout generation and follow up.
- Send the Layout to customer and follow up the approval
- Arrange approved layout for prepress.
- Update vendors’ over mail & phone.
- Follow-up with customers to meet up daily sales target.
- Follow up with planning /production team for making goods ready on time.
- Follow up with commercial for shipping document preparation.
- Create SI for arrange shipment / issue red invoice for local vendor
- Share shipping document after the goods ship out
- Collect CI (commercial invoice) send to customer after arrange shipment
- Send the statement to customer monthly
- Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.
- Supports marketing and sales initiatives.
- Follow up for payment receive from vendors’ end & afterwards proceed for bulk production.
- Provides feedback regarding increase/decrease of business as a base for appropriate management decision making.
- Provide information to QC / QA whenever CS received complain from customer
- Keep tracking base stock/ other stock status with Supply chain department.
- Maintains records and reports in an organized manner.
- Follow Team leader’s decision as well as company’s rules & regulation